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ComplaintsforMeineke Car Care Center #428
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Complaint Details
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Initial Complaint
04/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My aunt brought her car here for a diag on an overheating issue on 4/2/22, she thought it was the water pump. They diag the car and tell her it's due to a crack in the radiator, they "replace" the radiator and after $890 send her on her way. She takes the car and drops my cousin off at work and it overheats AGAIN! She brings it back and is told it's due to a crack in the radiator! If that was the issue and the radiator was replaced how in the world is that AGAIN THE ISSUE???? When confronted the tech tells her, it can't be possible even though she has a TIMESTAMPED PICTURE OF THE CAR OVERHEATING!! She shows him the picture and he tells her that's still not possible and that her issue is her not having/wanting to spend more money fixing it. No the issue is my grandfather who is a retired mechanic told her it was the water pump, and to bring it here to have it replaced and that wasn't good enough for you guys, which I completely understand, having worked in a shop we liked to do our own diag too. However, to "replace" a part to fix it after diag and it not fixing the issue is on YOU, NOT THE CUSTOMER! And to scream at her in front of other customers when YOU got it wrong is absolutely ridiculous. All she wanted was the car to not over heat, not to be screamed at and belittled over the fact she has an older honda. Let's not forget you also BROKE her hood latch that was working fine when she dropped it off. She took it back 4/6/22 to get rechecked and was told 4/8/22 that the whole engine would need replaced and had the screaming match with the employee.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.