Business ProfileforBath Saver, Inc.

Unacceptable install, poor customer service interaction, poor communication overall 12/3/23 contract signed to remove tub and install custom shower stall. Price $9431, Deposit Paid $3144, Amount Financed 2/2/23, $6287 1st install, 2/18/23, 7:30am Technician ***** and 1 other...Result walls did not adhere. 2/19/23 Warranty department called to have Bath Fitter fix issue. Called Bath Fitter twice in next week. Called Warranty department again. Work order created 3/3/23, but never filled. 3/13/23 Appointment made for Bath Fitter to fix work, instead tech came out to evaluate. Homeowner missed work, told work would be done that day. ****-Evaluator 3/21/23 Technician arrives to fix 1st attempt, unable, needs full tear out of shower. Homeowner missed work, told work would be done that day. 3/29/23 2nd attempt, tear out of shower to fix 1st attempt. 8:30am. Seth arrives 9:30am. ****** and Seth. Technicians did not consult homeowner on height on towel bar nor consult photos of previous tear out. Towel bar placed 10 inches higher that previous. 83 inches from floor. Also caulking is sub standard/poorly done. Homeowner missed work for install 3/29/23 Warranty department notified. 4/5/23 Technician Supervisor visits. *****. Full tear out scheduled 5/1/23-5/2/23 3rd attempt. 8;30am Technician arrives for full tear out. ******. No other technician. Homeowner missed work 5/1/23, unable to miss work 5/2/23. Shower surround asymmetrical, damage to hallway walls, damage to front door hallway, ceiling scratched, tiles chipped and broken, neither towel rod or towel bar correct height or width(crooked), wall seem at window not tight to window sill nor straight vertically. 5/8/23 10:30am (not sure on date)Customer service manager, Chris, arrives to inspect. Schedules full tear out included shower tub base removed. Scheduled 2 days of work. Homeowner cannot miss work again. 5/16/23 Homeowner notified work order changed to single long day for next install. 5/18/23 4th attempt 5/18/