ComplaintsforDawn Career Institute LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I enrolled for Class A CDL 03/23/advertised as an accredited institution, BBB, ect. The tuition was funded with FAFSA & PELL GRANT in the amount of over $10,000.00. I experienced months of little to no training, range instructors that were unqualified, using range time to hang out in lawn chairs by a shed on range site, verbal abuse in the form of profanity used by range CDL instructors, even innaproiate questions in a sexual nature directed at me by 1 of their range instructors. I have complained about this & experienced retaliation in the form of non instruction, bad treatment, passive aggressive behavior or intentional neglect & non instruction on the range of a Class A vehicle. I have had meetings with their director of education; ***** ******, the owner of this facility ***** ****** & director of CDL range; **** concerning this, yet I continued to endure this terrible treatment. I ultimately had 2 CDL road tests which I was not properly trained or prepared for (located in Schneckville P.A. a 4 commute, round trip I had to make to their independent testing site) I attempted to do this 2 times & pleaded with staff to help me prepare but they showed no interest. I failed 2 tests so far. Range instructors told students "we set u up for CDL test in P.A. because DE DMV has a waiting list of 6 months or more". I learned later this was untrue & false. The DE DMV's has a waiting list of less than 1 week & has always been the case to test CDL class A. My last test took place in November. I am very concerned the person setting up future DE DMV CDL road test to acquire my Class A CDL will not do this. students now tests in DE. Staff not concerned with contacting me or preparing me for my 3rd attempt/ or setting up a future CDL test. I have called the school many x's since my last test, numerous emails asking for assistance. I have a FAFSA govt. loan to pay back 01/07/24. I believe this schools only concern is financial gain. I need assistance with this situatn.Have docs.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.