ComplaintsforLouviers Federal Credit Union
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Complaint Details
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Initial Complaint
04/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Saturday April 1st, 2023. I stopped into the branch to inquire about an Auto Loan Refinance. I sat down with a Loan Specialist, ***** ******. I was told the lowest rate was 4.75%on a used vehicle. I was given the loan application being told if I had 700 or higher credit I would be approved for the 4.75%. I provided details of my loan I currently have, bank statement, paystubs, pay off letter, etc. My credit was pulled that Saturday. On Monday April 3, I received an email stating a loan statement was required not a bank statement. So I provided the information. In return I then received an email from ***** stating they would only finance the value of my vehicle at 4.75%. The additional amount of my loan would have to be paid before refinancing or it would be an additional 2% for the whole loan to be refinanced total being 6.75%. Which is a little concerning because my vehicle is only 4 years old. On their website it describes this in similarity but to vehicles 6 years or older. The worst part of this deal was, if I was provided this information from the beginning it would have saved me a hard pull on my credit report. My rate right now is 6.89 and ***** was aware of this. So either she thought I would settle for 6.75, or pay almost $3800 towards my current loan to get the 4.75% rate financed at my vehicle’s value after seeing my bank statement that she requested then quote on quote didn’t request with a cheesy apology. Again, knowledge of this would have saved me an application process on a Saturday morning and a hard credit pull that is getting reported to the Credit Bureau as inaccurate for misleading information. FTC will receive a notice as well. Thanks for taking time to read this.
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Contact Information
185 S Main St
Newark, DE 19711-7941
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 12:00 PM |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.