2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jonathan C
5 stars07/26/2023
These guys are awesome! I had a clogged downspout from what I thought was a birds nest. When I got on my roof I couldn't find anything obvious but I knew it was still clogged because of how much water was pouring over the gutter every time it rained. All the additional rain water landing right next to my foundation was pushing water through a seam in my concrete foundation so that I had water issues inside so this was an urgent issue. I called (3) companies I found on Google. Beyond Gutters was the first to call me back and quote me a price to send someone out to investigate and clean the downspout. The other (2) companies said they'd send out an estimator to get me a free quote and THEN schedule. Beyond Gutters was honest and told me they were really busy but might be able to squeeze me in within the next week or two. True to their word, they swung by within a week and had the downspout apart and found the birds nest inside of 30min. I couldn't have asked for a better experience as a customer. Would give more than 5 stars if I could.Review from Juliane R
1 star05/26/2022
I first contacted Beyond Gutters for gutters and a down spout for my house. I felt bad for Scott for putting the downspout in the wrong place and when I pointed it out, he apologized and eventually after a few weeks corrected it. When I contacted Patti, the owner, again to add a gutter and downspout at one of my rental properties, I received a quote, a work-to-be-done date and then the next day an email that the workers can't get to the property because it is too difficult to get into the alleyway and the backyard. Contractors use the short alleyway all the time with long and short ladders and all sorts of equipment. For me it doesn't make sense to have Beyond Gutter in my portfolio.
Beyond Gutters, Inc. Response
05/27/2022
I am sorry that we could not do the job as the workers had an issue to get into a locked alleyway. Once the workers reviewed the job they stated to me that they could not get to the backyard or even the gutters to the top floor with the ladders. I did apologize to you and I am sorry to have not met your needs.
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