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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Virgin Hair Obsession

          View full profile
          Location of This Business
          35 Salem Church Rd Ste 11, Newark, DE 19713-4924
          BBB File Opened:
          3/11/2014
          Years in Business:
          11
          Business Started:
          4/1/2013
          Type of Entity:
          Limited Liability Company (LLC)
          Alternate Business Name
          • Virgin Hair Obsession LLC
          Hours of Operation

          Primary

          M:
          Closed
          T:
          10:00 AM - 5:00 PM
          W:
          10:00 AM - 5:00 PM
          Th:
          10:00 AM - 5:00 PM
          F:
          10:00 AM - 6:30 PM
          Sa:
          7:00 AM - 3:00 PM
          Su:
          Closed
          Business Management
          • Ms. Raven S. Gillum, Owner
          Contact Information

          Principal

          • Ms. Raven S. Gillum, Owner

          Customer Contact

          • Ms. Raven S. Gillum, Owner
          Additional Contact Information

          Fax Numbers

          • (302) 286-7076
            Primary Fax

          Phone Numbers

          Serving Area
          • DE
          Service Type
          Products and Services
          Virgin Hair Obsession sales Hair Bundles, Closures, Frontals, and Lace Wigs., We also have custom orders as well. , Hair Bundles, Closure, Frontals, Hair Clip In Packages, Wigs, Hair Pieces etc...
          Payment Methods

          • Credit Card Discover Cash (At our location only)

            Visa Discover American Express

          Refund and Exchange Policy

          • Shipping and Return Policy
            Shipping  takes 2-10 business days depending on your order, quantity, or stock.

            Return/Exchange

            ALL SALES ARE FINAL!
            Exchange Policy?
            You are welcome to exchange your unopened Virgin Hair Obsession Extension’s for different extensions within 7 days. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with. Virgin Hair Obsession Extensions are packaged with a special pink security seal with Virgin Hair Obsession Tag attached, which identifies if the extensions have been taken out of their original packing with Virgin Hair Obsession’s Tag attached. The special pink security seal must still be attached. If the hair is not to your liking, you must contact us within 5 days of receiving your package to be eligible for an EXCHANGE. THERE ARE No refunds, exchanges only within 7 days.
            For if any reason you want to exchange your texture from straight to curly or wavy, there will be a 20% restocking fee.
            All custom orders, colored, or Ombre are final!
            Why are Virgin Hair Extensions non-exchangeable if opened?
            Human hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.
            We are not alone; other hair extensions suppliers do not allow returns of opened items for the same reasons.

            May I exchange my order?
            We are more than happy to accommodate exchanges if hair extensions that have NOT been opened, worn or tampered with. Virgin Hair Obsession Extensions are packaged with a special pink security seal with Virgin Hair Obsession Tag attached, which identifies if the extensions have been taken out of their original packing with Virgin Hair Obsession’s Tag attached. The special pink security seal must still be attached. THERE ARE No refunds, exchanges only within 7 days
            How can I exchange my hair extensions?
            You must contact us first at ([email protected]) within the 7 day exchange period. We will then issue you a Return Merchandise Authorization Number (RMA). All Virgin Hair Obsession Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by original invoice as well.
            PLEASE NOTE: ALL RETURNS FOR ORDERS WILL REQUIRE A RMA NUMBER AND A TRACKING NUMBER.
            We will then provide you with our return address where at that facility the exchanged item will be inspected to see if you qualify for an exchange. Opened merchandise will not be exchanged.
            Virgin Hair Obsession Extensions are packaged with a special pink security seal with a Virgin Hair Obsession Tag attached, which identifies if the extensions have been taken out of their original packing with Virgin Hair Obsession’s security Tag attached. The special pink security seal must still be attached. THERE ARE No refunds, exchanges only within 7 days

            Do I have to pay for the shipping of my exchange?
            You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as Virgin Hair Obsession will not be held responsible for lost returns.

            When will I receive my exchange?
            We will send your hair extensions after we have received, inspected and confirmed that the returned hair extensions were not opened/the special pink security seal removed.

            What is the exchange period?
            We will provide an exchange for unopened hair extensions within 7 days of the date that you receive your hair extensions.

            8 .May I exchange Virgin Hair Extensions without contacting you or getting an RMA?
            No. You must contact us prior to sending your exchange as our return address is different from our Company address that we ship from. Also, the RMA facilities track your returned products and expedites your exchange.
            Please note that exchanges for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.
             You may contact us by e-mail [email protected] & we will reply to you within 24 hours.

          Social Media
          Business Categories
          Hair Weave, Wigs

          Alert

          See What BBB Reports On

          Pattern of Complaint

          Consumers report to BBB that the company has failed to deliver orders purchased online. BBB contacted this company regarding the pattern of complaints on 2 separate occasions (1/2017 and 9/2017)

          In June 2017, the company indicated that the complaints were as a result of their move, and have since put in new policies to address the pattern. BBB attempted to reach the company again in September, but did not receive a response.

          There remains a pattern of complaints indicating failure to deliver products ordered via company website.

          Contact Information

          35 Salem Church Rd Ste 11

          Newark, DE 19713-4924

          Visit Website
          (302) 294-1174

          Business hours

          Closed
          Business Hours
          Closed
          10:00 AM - 5:00 PM
          10:00 AM - 5:00 PM
          10:00 AM - 5:00 PM
          10:00 AM - 6:30 PM
          7:00 AM - 3:00 PM
          Closed

          Accreditation

          This business is not BBB Accredited

          Years in Business: 11

          BBB Rating

          D

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.