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          My Cousin Vinnie, LLC has 1 locations, listed below.

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            Business ProfileMy Cousin Vinnie, LLC

            Heating and Air Conditioning

            Contact Information

            8 Rolling Dr

            Newark, DE 19713

            Visit Website
            (302) 983-9266

            Customer Reviews

            2/5

            Average of 8 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            My Cousin Vinnie, LLC is a full-service plumbing, heating, and air conditioning company serving the State of Delaware and areas of southeastern Pennsylvania.  Specific services include:

            • New Plumbing Installation
            • Plumbing Services (Maintenance and Repair)
            • HVAC and Plumbing Service Contracts
            • HVAC Installation and Maintenance 
            • Water Heater Installation and Repair
            • Water Filtration
            • Fireplace Inserts
            • Sewer Repair
            • Additional Services

             

            Business Details

            Location of This Business
            8 Rolling Dr, Newark, DE 19713
            BBB File Opened:
            9/23/2019
            Years in Business:
            5
            Business Started:
            6/10/2019
            Business Incorporated:
            6/10/2019
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Vincente Wood, Principal
            Contact Information

            Principal

            • Mr. Vincente Wood, Principal

            Customer Contact

            • Mr. Vincente Wood, Principal
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Elhaj D

            01/25/2024

            This is the worst experience I have gotten with a service company. DO NOT CALL THIS COMPANY FOR ANYTHING. We were scheduled for 8am to 10am. My tenant was for this repair to go to work. At 10:19 I called them to express my frustration that someone is running late for work and find a better time. The owner (Vinnie) was very dismissive, unprofessional, rude and arrogant. He had no intention of listening what I had to say or have any consideration that someone is missing work. This was Vinnie response: you have 3 Options. 1. You wait for the tech to get there. (Which ended up being an HOUR LATE.) 2. We reschedule and I will need you (me) to be there. 3. You cancel the work order, I DONT NEED YOUR BUSINESS. We ended up cancelling the service order. After all this the tech called at 10:50am saying he is on his way. Instead of honoring their commitment, they were very late, had no consideration on any one else time, cancelled, and was dismissive. The LACK OF PROFESSIONALISM is beyond me.

            My Cousin Vinnie, LLC Response

            01/25/2024

            Hello elhaj thank you for your review. Your appointment time was between 10 and 12 you are a american homeshield coustomer my technician was running behind our policy with american homeshield is that as the contract holder you have to be present when work is done at the residence on the work order to make any decision if there is something that is not covered at the residence that is under-contract with american homeshield when we set the appointment up with you originally the appointment time was between 10-12 and we advised you that you needed to be present which you were not i spoke to you at 10:19 saying my tech will be to you but it will be closer to 12 and you started cursing and scream at me when i advised you that if you are not present we can either reschedule you when you are available and not your tennat and when you again cussed at me i said we can just cancel your work order and you can have a different provider
            Read 7 More Customer Reviews

            Local BBB

            BBB Serving Delaware

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