Customer ReviewsforMy Cousin Vinnie, LLC

DO NOT DO BUSINESS WITH THIS COMPANY. I am currently on the phone with AHS (I don’t recommend dealing with these people either). The owner came out to my house 7/16. Looked at my unit for all of 3-5 minutes and stated I needed a brand new ac/heating system. Tells me it’ll be a few days but I’ll hear from AHS by the end of the week and to check my spam for information on an upgrade program. 7/19 my partner calls the business & gets told by Emily that she was affected by the windows update but that she would call the authorizations department to get it worked out but that AHS isn’t trying to approve their diagnosis (DUHHHH IT’S JUST A LEAK ! I DON’T NEED A NEW UNIT). I’m also confused because they were at my house prior to the windows issue and I know I saw them leave a reply on another platform telling a customer that they submit their diagnosis reports same day (LIES). 7/22, I notice nothing updated on my account but it was after hours so I called AHS on 7/23. They reach out to her and she tells them she’s currently on hold with the authorization department. 7/25 (today)- she had the nerve to tell AHS that she can’t get it approved because they called her to check the status. Now, I didn’t ask AHS to call a 2nd time so that’s on AHS but you had over a week, Emily. Over a week. My house is hot. I have 2 small kids in here, one of which has asthma and AHS won’t pay for anything I do out of pocket because Emily and the owner won’t submit the paperwork. And instead of calling and apologizing or better yet…SUBMITTING THE PAPERWORK, I bet I’ll just see some snarky response on here. Company is ZERO stars. Not the 1 star that I was forced to give.

Do NOT give this company any money. Look at the other horrible reviews on this failing company. Do NOT trust this company!!! This company is unprofessional they do not come on time and they will lie to your face to prolong the job and charge you more. You talk to the owner vinnie on the phone but then he sends out different plumbers who don’t know what the hell they are doing at all!! He never comes out to help with the fixes. The First person they sent out used a small snake and couldn’t get the clog, second person came out 2 weeks later to try to use the same damn snake, The plumber told me he couldn’t fix it, he needed to go smoke a cigarette break & needed to talk to his manager about what to do next and he leaves. I should’ve seen that as a red flag but I let it slide. Then The company charges me $825 in advance saying they will come out to finish it but didn’t fix anything!!!!!! then I had to call the company again to ask them why haven’t they fixed it. I haven’t been able to use my kitchen sink and I have a newborn baby whose bottles I have to wash. So after calling multiple times I finally get someone on the phone & Vinne says it’s gonna be another $300 to jet the line. Why didn’t you call me to let me know this after I paid you $825? I said no, I want a refund because it doesn’t even sound right… Now the total cost is up to $1375. Len the plumber came out and fixed the damn drain with a 50 foot snake for $300. This cousin Vinne company completely scammed me and charge me $825 for not one fix at all. after two months of inconvenience They refuse to give me a refund because he needs to pay the crackhead plumbers they sent out that don’t know what they’re doing. This failing company does NOT care about its customers and I will never ever recommend them to anyone on this planet. They will not be successful by doing business this way. Look at the other horrible reviews on this company and the owner. Please Choose a different plumber to fix your issue!!!

Vinnie is great fixed my heater same day would recommend to family and friends

If I didn’t have to give a star at all I wouldn’t. I was recommend from Sears home warranty service for My cousin Vinny on July 2022 this year. When I tell you there was so many red flags ?? about them, but I needed my AC units fixed in the middle of a 90+ degree weather regret doing that. Made an appointment for them to come out the day of the appointment I had to call and remind them that I had the appointment a young man arrived at my house after business hours at 8:45 PM , no problem because I knew what was exactly going on My compressor ended up going on my split AC Long story short he did just enough to get to my 100 dollar deductible from Sears. Homeowners please don’t waste your time with this company!!!!!

DO NIT HIRE THIS MAN!!!!! We needed a motor replacement for our heater system and Vinnie was hired through our warranty replacement company. When he came to replace the motor, we had been without heat for a month. When he prepared to leave without fixing the problem, we informed him that we could pay out of pocket for express shipping for the part. He was dismissive of this idea. On attempt 3/4 of fixing our problem, Vinnie came to replace the blower motor which turned out to be the wrong motor that he ordered and broke another part removing it. Upon breaking this piece, he took the entire blower housing with him leaving us unable to locate someone else to identify and fix the problem. Two weeks later, he came with the correct motor, and let himself into our family home without notifying anyone. Upon discovery of him in our home, he lied and said that someone in the house let him in. He also did not announce himself while walking around our home and surprised my wife in her robe. Vinnie showed a level of unprecedented arrogance walking around our house without announcing himself and we will be reporting him the the Better Business Bureau.

Vinnie & his workers did an excellent job fixing a leak in my baseboard heat. It was a VERY messy job since a jack hammer was used, but he left my basement in excellent shape. I would HIGHLY recommend him for any of your plumbing, heating or air conditioning needs. Its hard to find an honest & good repairman these days, but I found one in Vinnie.