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ComplaintsforDelaware Imaging Network
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Complaint Details
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Initial Complaint
05/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In December of 2023 I received an X-ray of my lungs since I am an ex smoker. Delaware imaging told me they would need to collect a copay of $148.11. Which I paid, they then sent me a bill in January asking for an additional $297.89. I called high mark blue cross and they told me that Delaware I’maging was using the wrong code for payment. Every month Delaware imaging has been sending me a bill and every month I have called them they say they are looking into it. Today I called and spoke to a “supervisor” name patience and was told again it would be expedited but my insurance needs to call them. Insurance will not call the Dr’s for billing issue the company is supposed to call the insurance company for the correct code if they don’t know it. I am now getting bills threatening to turn me to collections when all this company needs to do is code it correctly I feel like I am getting the run around every month. Just wait it takes time. Mean while they have my $148.11 and I am wasting my valuable time calling every month, sitting on hold 10-15 minutes by the time I hang up I have an hour into the call. My insurance said this is a preventative and they will pay the bill 100%. I just don’t think anyone is following up and they don’t want to refund my money. You can’t even talk to anyone at Delaware imaging. They have another company doing their billing!Initial Complaint
04/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My wife Kimberly *************, who is under my medical insurance coverage, was charged a copay of $253.77 on service date 1/4/2022 because Delaware Imaging Network said this is what she would be responsible to pay after my insurance company was billed. My insurance company, Blue Cross Blue Shield of DE (Anthem) covered the claim at 100% so I am due a refund of $253.77. Delaware Imaging has been contacted multiple times to refund the payment of $253.77 but I have not received the refund. Delaware Imaging was contacted on 3/21/2022 and I was told that I would be refunded or credited back for the charge of $253.77 within 15 business days. I contacted them on 4/19 and was told that the refund is still processing. It is now 4/27/22 and I still have not received a refund or credit to my credit card.
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Customer Complaints Summary
8 total complaints in the last 3 years.
3 complaints closed in the last 12 months.