6 Customer Reviews
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Review from Nicholas C
1 star07/06/2023
Martin Honda I believe is involved in a practice of bait and switch, this has happened on two occasions. No longer doing business with them.
Martin Newark Dealership, Inc. Response
07/13/2023
First and foremost, Martin Honda is not involved in bait and switch and never has been. We recognize that there was initially a miscommunication from our advisor however it was corrected before any repair was done and before you made your final decision. You acknowledged the one year warranty with your initials and authorized us to proceed with the repairs. We also apologized for the miscommunication and extended a free oil change and tire rotation at your next scheduled visit. Thank you for your continued support. Martin Honda.Review from Stacy C
1 star05/30/2023
My 2023 KIA Sportage back in shop again 30 days. Im the only owner 20,000 miles and they cant help. No loaaner car. No estimate of when it will be serviced. Im a Nurse left on side of road while on way to see my patients. This is my 4th Kia with Martin. This is the first new kia I have purchased and the WORSE SERVICE EVER!!!!Martin Newark Dealership, Inc. Response
07/13/2023
First, please accept our apology. We strive to exceed our customer's expectations and in your opinion we did not. I spoke with the service advisor regarding your comments. He did explain that when you brought your Kia back in for service it was due to another issue. It was not a repeat problem. In regard to your loaner comment, Martin Kia has a limited number of loaner vehicles available for our service customers. At the time, we did not have any available. I was informed that we were able to provide you with a loaner of your choosing shortly after your vehicle arrived here. I understand from the service advisor that we were able to correct the new issue you were having with your Kia. Thank you for your continued support. Martin KiaReview from Barbara S.
1 star04/25/2022
I was told to put down $1000 on a Ridgeline to hold it, that the salesman said would be in no later than 3/18/22. So I cancelled my purchase with the other dealership whose shipment would take 30 days or more. (their down payment was only $500 to hold the truck and graciously returned) After a false "your truck is here" call on the day of the 3/1822, I waited again. I spoke with Salesman Walter who said that his manager will not return my deposit. The truck came in late. I no longer want the truck that they failed to deliver on time. Yet they refuse to return my cash. The truck was NOT a special order, it was inventory that was coming in.Martin Newark Dealership, Inc. Response
05/10/2022
We contacted Ms. **** and apologized for the misunderstanding. Her deposit has been refunded.Review from Edward J
1 star04/13/2022
I scheduled a Service appointment for my leased 2020 Mazda 3 Select sedan on Thursday March 31, 2022 after my “Engine” light came on, with a dash message “Engine malfunction. Have vehicle inspected.” The service manager Joe ******* inspected the vehicle, mentioned that the code has something to do with “voltage,” but said the battery tested fine. The service department cleared the fault code and returned the vehicle. My “Engine” light came back “on” Friday April 1, 2022. I scheduled a new appointment for Monday April 11, 2022 where this time the vehicle would possibly need to be kept overnight. The service advisor Matthew Crew mentioned that there was a fault code for the front-facing camera and rain sensor, and blamed the problem on the glass replacement company Safelite who replaced the windshield nearly 2 years ago back on Thursday December 3, 2020. I had a warranty with both Mazda and Safelite and could not get any warranty work completed because Martin Mazda is saying the ABS fault code is on because of the way Safelite has the front-facing camera and rain sensor mounted, and Safelite is saying they can’t work on my vehicle until the manufacturer corrects the ABS fault code. It’s like if a rock hit my windshield and my “Engine” light is on, I can’t even drive my vehicle or pass state inspection because both companies are performing a Denial of Service, and a dereliction of duties to fix my vehicle and honor my warranty. I’m just a customer that wants a safe driving vehicle. I ended up scheduling a service appointment with Nucar Mazda’s Service department in New Castle, DE. Robert was my service advisor. Robert and his team of educated professionals took 3 test drives in my vehicle and ran several diagnostic tests, then informed me that the REAL reason the ABS fault code is coming up is because of the left front wheel bearing, wheel sensor and wire assembly. They noticed that the engine light came back on only during left hand turns. Robert fixed everything.Review from Andrew C
1 star03/28/2022
I have a 2021 Kia Sorento that was intermittently smelling of gas. This is a known fuel system problem and a recall was issued. https://www.cars.com/research/kia-sorento-2021/recalls/ With that said, mine was not on the recall list. With the smell, I thought it should be checked out. I went to where I bought the vehicle (West Chester Kia) for my complimentary oil change and they said they think it may be the valve cover gasket leak. I told them I would get it checked out by Martin since they are much closer to my house. I had a 7:30 am appointment and dropped off the night before. They did not call me until 3:00 pm that day and said they were getting ready to look at it (not sure why an appt is necessary since they clearly would not have this taken care of the same day). The service manager immediately jumped into " I have never seen this on a car with 11,000 miles and if its not the problem you owe us $120 diagnostic fee". With a known recall of the same model and year, you would think maybe they would be a bit more understanding particularly since this is a fire hazard issue, God forbid they waive a fee. My father in law warned me of this place and I should have listened.Martin Newark Dealership, Inc. Response
05/10/2022
The customer dropped his car off to our service department via night drop. Because he had never been to our service department we called him to explain our policy. There is a diagnostic charge of $120 if a repair is not covered under warranty, however if the repair is under warranty the fee would be waived. He advised us not to to the diagnostic and picked up his car. There was no charge.Review from Vishal G
1 star10/29/2021
I recently bought a 2022 Kia Carnival from this dealership and I was promised (on the bill of sale) that the dealership will provide me the all season floor mats with the purchase. It's been almost 2 months since I have been following up with them and the sales person neither picks up the call nor replies back to my texts or calls. I am having an extremely bad experience with this dealership. I had pre-ordered this vehicle and had a committed price (including markup) written on the bill of sale but at the time of pick-up they asked me price more than committed. I would not recommend anybody to make any purchases from this dealership.Martin Newark Dealership, Inc. Response
11/05/2021
Unfortunately, as like most businesses we were not able to acquire the complimentary floor mats due to a back order. We did advise you of the trouble we were having and have since compensated you so you could purchase the floor mats of your choosing. We apologize for any inconvenience this may have caused you.
Customer Review Rating
1/5stars
Average of 6 Customer Reviews
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