ComplaintsforPorsche Delaware

• Initial Complaint

  01/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This was the worst buying experience of my life. It was simply a big waste of my time. I inquired about a 2020 Porsche Macan Turbo listed for sale. I spoke to the sales rep ****** ***** who provided me with the build sheet and clear Carfax report for the car. We discussed the asking price and I made him a fair offer. My offer was approved and accepted by his General Sales Manager as evidenced by a text message confirming the deal. I asked if a deposit was required to hold the car and I received no response. I called the next day to arrange a convenient time to visit the dealership to test drive the car and finalize the transaction. I received a text message from Pierre telling me the car was no longer available. I am unclear how that could be possible when all deals must be approved by the General Manager. He should never have approved another offer when he knew we had a deal pending. We took the time to secure the funds, schedule time off only to find out at the 11th hour that another sales rep allegedly sold the car. I tendered an offer that was accepted in writing which by law constitutes a legal and binding contract. Clearly this dealership participates in bait and switch scams designed to lure potential buyers with vehicles they never intend to sell at a discounted price. It's illegal in most states including Delaware. Had we known we would have never wasted our time. As a member of Porsche Club of America I feel I have a responsibility to warn the membership of these unsavory business practices. No one should be treated with such malice. I am confident that a quality brand like Porsche would never condone such actions from one of their dealers. If Porsche Delaware will not honor a tendered an accepted offer than how can anyone trust them to honor the certified warranty.

  

  Business response

  03/28/2023

  This individual has never bought or serviced a vehicle with us. He inquired about a vehicle in early January. We provided Mr. ********** with quote on or around 1/7/2023. He continued to negotiate with our salesperson (******). Mr. ********** never provided us with a commitment on this vehicle. The vehicle was sold to another buyer on 1/11/2023. Mr. ********** reached out to me on 1/12/2023 to express is concerns on the deal. I informed him that the vehicle had been sold to another individual. At that time, he began to threaten me and use profanity. I kindly requested that he take a moment to compose himself. He continued to be aggressive and abrasive on the phone with me. I apologized for the inconvenience that he had experienced. It seemed clear we were unable to reach his expectations as a dealership. I informed him that if he could not respectfully speak with me, them we were not going to do any current/future business with him. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩