Business ProfileforPCOnline

I purchased a supposedly “new” Acer Aspire 5 laptop from PC Online through Amazon in November 2020. It was a backup computer that I rarely needed to use. I’ve just begun using it daily, as I’m taking a class and no longer have a primary computer. In the first week it has crashed again and again causing me to lose work and to fall behind in my studies. I took it to a repair shop. They opened it up and saw how clean it was because it hasn’t been used but said it appears to have been tinkered with as it has 2 sticks of RAM each from a completely different manufacturer and each is a different amount of RAM. They stated that a new computer would not appear this way but would have the same manufacturer and same amounts of RAM, and that this should have been disclosed when I purchased it, however it wasn’t. I haven’t needed to use this laptop until now so sadly, this was not discovered upon buying it in late 2020, so Amazon no longer has a window in which to resolve the issues. I’ve reached out to PC Online requesting a refund and return but have received no response. Amazon has reached out on my behalf as well. This is fraud and Amazon should no longer allow this seller in their network.