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ComplaintsforPerfume Point
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This store would not give me my money back for something I wanted to return. Filed a claim against this store with my bank. They refused to refund my money and to the bank claiming they have legal rights. I already gave them back the perfume and they still have the store credit. I didn't use any store credit. I haven't been back to this store since October. My banked asked me to take nothing from them. So I took nothing from them now I have nothing to show that I was even in that storebecause of my bank.Initial Complaint
05/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My 12yr old son went to Perfume Point on 5/5/22 with his uncle to purchase me some perfume for the holiday. The perfume was waaaaay over priced and he paid 185.00 for it. I seen this same perfume same oz for 30.00. I feel as though they scammed my son for all his money. transaction date-5/5/22 @ 640pm money paid-185.00 receipt number-15861 cashier*****Initial Complaint
12/23/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I went in this store and they sold this perfume which is attached for what I was told was $45. I then saw they charged me $145 I went back and tried to get my money back and they then said there were no refunds only store credit. They then try to give me something free stating it was $160 I then looked this perfume up and it worth only $60. THIS IS FRAUD AND I WANT MY MONEY BACK. And to top it off they are price gouging with products that are not authentic. They then go and submit a bunch of fake reviews on Google when half of the reviews clearly state they are a scam.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
11 total complaints in the last 3 years.
1 complaints closed in the last 12 months.