Business ProfileforHatching Time LLC

Horrible company!!!!! I ordered the CT160 incubator. It arrived with box intact and foam around the incubator intact. Incubator itself has deep cuts, the wrap is coming off, it was dirty (black marks and dead grass inside!!!!). Customer service blamed shipping. Plugging it in after cleaning it up discovered the humisonic outlet did not work and the tank filter leaked allowing water to flood everything. When I asked for a return due to these issues, I was told I would have to pay to return it! Wtaf!! Decided screw that I'll try to fix it. They sent the new parts (wouldn't even offer replacement) and we got it fixed, only to discover the light doesn't work either! Customer service gave me nothing but run around over the light asking the same thing three times! At this point I am beyond frustrated and have taken this whole dang thing apart to do what their company should have done before shipping and now they are ignoring me, customer service (Katrina) and manager (Bill Ryder)! Light still doesn't work, no solution to the issue has been offered, and I'm still left with a damaged $900 incubator. Stay far, far away from this shady company!!!!!!!

We appreciate your trust in our products and are committed to ensuring your satisfaction. We appreciate you working with us to troubleshoot the issues, but we made a mistake when we told you there is an automatic return shipping fee deducted from your refund. We apologize for how we handled your case and have since contacted you to offer a partial refund or a return for a full refund when it is convenient for you to do so since it’s currently in use.