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ComplaintsforThe Green Turtle
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered three drinks at the bar during a private event and left a dollar tip for the bartenders on each receipt, but two days ago when I was reviewing my credit card statement, I saw that I was charged $10 tip on each, $27 more than I had actually spent.Business response
04/28/2024
Hello
I can gladly help you with this. Can you please provide me the receipt that shows the transaction date, check number, and time.
You can send this [email protected]
Once I receive your receipt of the date in question, I will be more than happy to look into this. I believe you have called, and I asked for the same thing via the phone call.
Looking forward to your email to get this issue resolved.
Customer response
05/02/2024
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I do not have receipts as it is not common practice for me or anyone I know to keep receipts from bars for such low level expenses, but from now on I will be making sure I continue to have them. On two separate phone calls, the business indicated that they would call me back for more information, however they made no such effort to reach back out to me. Since the time of the incident, I have been told by several others at the same private event that they were charged for much higher tips than they had signed for on the receipt, and this to me tells me that the business was hoping that none of us would notice and they would be able to walk away with our money. Financially, my problem has been resolved by my credit card company, but I think it is unprofessional and frankly criminal for the business to attempt this. Regards, Complaint ID: 21590891
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.