ComplaintsforMr. Wash Car Wash
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Complaint Details
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Initial Complaint
12/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Hi BBB. March 2023 I went to Mr Car Wash in Rehoboth DE. I was offered a one month unlimited car wash. ONE MONTH I purchased on my M&T debit card. I noticed that Mr car Wash continued making unauthorized charges for $29.99 a month for 8 most. They stole $239.20 from me. My bank has blocked them from making any other charged. And will file a dispute case against them if the don't refund my money. Their customer service is more like customer disservice. They would not provide a managers phone number, only saying that a manager will contact me.Business response
12/27/2023
The Customer reached out out to us on Dec 12, 2023. We emailed with her and provided a refund. The Customer ended the email string and seem to had been satisfied with the refund. Please let me know if there is anything further we can help with.Customer response
12/27/2023
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Dear BBB thank you! You read the emails. To clear up ill will totally, Mr Car Wash needs to refund initial $29.99. That will demonstrate good will and better business behavior. Thank you! Lesley Smith Regards, Complaint ID: 20995185Business response
01/17/2024
We refunded and apologized for any miscommunication prior to her rejecting the solution. The Customer thanked us and ended the conversation. Please let me know if there is anything further the Customer requires. I will be more than happy to help.
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Contact Information
19898 Hebron Rd
Rehoboth Beach, DE 19971
Business hours
Today,8:00 AM - 7:00 PM
MMonday | 8:00 AM - 7:00 PM |
---|---|
TTuesday | 8:00 AM - 7:00 PM |
WWednesday | 8:00 AM - 7:00 PM |
ThThursday | 8:00 AM - 7:00 PM |
FFriday | 8:00 AM - 7:00 PM |
SaSaturday | 8:00 AM - 7:00 PM |
SuSunday | 8:00 AM - 7:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.