Business ProfileforJack Lingo, Inc. Realtor

My family and I stayed at one of their properties in Rehoboth last year. It was a family vacation with our 1-year old son, my parents, brother, and our 4-year-old golden retriever. We stayed at a "pet-friendly" place and everything seemed to go well, besides one interaction with a rude employee. Before we left, we did light cleaning, vacuuming, and everything else that they requested to be done before departure. While trying to book a place this year, we were beyond shocked to find out that we were put on a "DO NOT RENT" list! We were told that the cleaning crew had to stay an extra 45 mins to clean and that there was a "dog smell" in the whole place. I remember first walking in and thinking it smelled like a dog but didn't think anything of it because it was "PET-FRIENDLY". After some more questioning, we were told that there was a dog urine stain in the closet and apparently the owner accused us of keeping our dog in the closet while we were out, which is absolutely outrageous! Our dog literally lays in the same spot until we come home. We even have a dog camera to keep an eye on him while we are out. Even if our dog did have an accident and we just didn't notice...it was a MISTAKE! We had no idea there was an issue until a year later! They told us that they don't have a policy for letting people know when they are being put on the "do not rent" list. The main issue is that if we were contacted after leaving, we would have been very apologetic and willing to pay for any extra cleaning. But we also made the point that they already charge a pet fee, a cleaning fee and we even purchased insurance. No one had anything to say about that. Nothing was broken or damaged. They acted like our dog ran around and ripped apart furniture and destroyed the whole house. To be treated like criminals and be put on a "do not rent" list like we were complete animals and trashed the place is very far from the truth and highly offensive. It sounds like the owner of the place was a r