ComplaintsforRoots Landscaping and Garden Center
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Complaint Details
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Initial Complaint
12/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had contracted Roots Landscaping on July 15, 2021 to landscape my front area at my beach home. The address is *** ********* ***** ******, Maryland in Ocean Pines. As noted on my contract, 20 yards of top soil to fix grade, plants mulch, grass seed. I also paid for labor and equipment and disposal costs. My landscaping was started on August 13th with clean up of the area and laying and grading MUSHROOM SOIL. The rest of the project was completed on August 16th. The landsacping looked lovely. I was given instructions to watering and followed them. My husband and I took turns staying down the ocean to water the grass and the 3 days were were not there my neighbor watered our lawn for us. We have camers at our home so I could verify the watering was done. In 10 days my lawn looked beautiful. A few days later my husband cut the lawn on a high level and from there on we watch my lawn die inch by inch. I called Mr ******* and he stated that he did several project as he did mine and there were no problems he even sent me pictures. He said we must have under watered or over watered. So why was is beautiful for a few days. He offered to do something about it such as reseed for a fee. I got angry and said no thanks. I had my soil tested because Mr. ******* said he used a grass killer to get rid of the weeds so I thought that might be the issue. The AgroLab gave me the results but I also received a comment "WHY WAS MUSHROOM SOIL ADDED ORGANIC MATTER WAS HIGH WAS NOT NEEDED. THIS TYPE OF COMPOST CAUSES THE SOIL TO WICK OUT THE ROOT ZONE, LOOSES MOISTURE VERY QUICKLY AND CAUSES GRASS TO DIE". We also went through some nasty text messages and I just gave up. I even seeded again myself NO GRASS. The reason for the complaint is I did not receive top soil can someone help me solve my problem of getting what was contracted for TOP SOIL not MUSHROOM SOIL. Thank You ******** ******* ****************** ************ ** *** *** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.