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Find a Location

Safari Zone Collectibles has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Safari Zone Collectibles

      116 E Glenwood Ave Ste C Smyrna, DE 19977-1012

    • Safari Zone Collectibles

      PO Box 492 Clayton, DE 19938

    Business ProfileforSafari Zone Collectibles

    Collectibles
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Safari Zone Collectibles has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Safari Zone Collectibles

        116 E Glenwood Ave Ste C Smyrna, DE 19977-1012

      • Safari Zone Collectibles

        PO Box 492 Clayton, DE 19938

      Location of This Business
      116 E Glenwood Ave Ste C, Smyrna, DE 19977-1012
      BBB File Opened:
      10/22/2020
      Years in Business:
      11
      Business Started:
      1/1/2013
      Alternate Business Name
      • TD4W GAMES
      • Safari Zone
      Business Management
      • Mr. Daniel C. Thomas
      Contact Information

      Principal

      • Mr. Daniel C. Thomas

      Customer Contact

      • Mr. Daniel C. Thomas

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/04/2022

      Complaint Type:
      Product Issues
      Status:
      Unresolved
      Last month I submitted bulk Pokemon cards to the company, Safari Zone Collectibles, in return for $228.59 in store credit. Recently, I used this store credit to purchase two Pokemon booster boxes, which arrived today, on May 4th, 2022, for a total of $230.98 - Order #69363. Unfortunately, after opening 4 of the 36 packs in the first box, it is clear that the product is a resealed item. The code cards are inserted upside down, and more tellingly, the code cards do not match the contents of the packs. The packs with code cards which indicate that a pack should have a 'hit', do not contain a holo or special card. The rest of the packs and the second booster box remain sealed, awaiting the outcome of this complaint. Given the circumstances, and the fact that the delivery date was today, I kindly request that a solution be found. As the product is a resealed item, I request a refund - not store credit, for the amount of $230.98. The following refund policy is posted on the store's website, however, as the item sold was not as advertised, I request that a refund be provided despite the product having contained trading cards. With respect to the one week deadline for retribution, as the items were delivered today, this policy is being respected. 'REFUND POLICY Final sale items cannot be returned. Final sale items include, but are not limited to, any trading cards and products containing any trading cards. 'We reserve the right to charge a 10% fee on any returns or order cancelations. 'We will not refund any shipping costs paid, after an item has been shipped. 'Returns must be sent back within 1 week of being delivered. 'There will be NO REFUNDS or RETURNS on preorder product. These items are ordered from our suppliers, as orders are placed through the website.'
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      NativeWolf777

      1 star

      12/21/2021

      They use 2 addresses for their physical address. They been harassing me all over social media and trolling me over my review. I had to stop my Ebay business because their trolls were asking me for personal information. They show bad business practices. delete their Smyrna, DE location to PO Box as a physical address on google Maps. They slander large corporations such as Pokémon company (between scandalous sales and blame about card mix-ups), Walmart / Target / Best Buy (doesn't care about their customers,) There are 2 customer service: One is who ships out the packages using a PO Box 492 in Clayton, DE 19338 as a personal business. and A twitch streamer who claims he doesn't work for the company, but his twitch is wrapped around the company name. Also, when addressing them the card mix-up they give false release dates and misleading information to defame the Pokémon company. The twitch Streamer Gets exact pulls from Booster Boxes, but customers get the cards after reverse holo-cards as a different set. This company has shown shady activity including threats to send online trolls to harass the reviewers until that reviewer changes the negative review to a positive review. I highly believe their activities breaks the FTC Consumer Act the protects the buyers' honest reviews They have a Facebook page that that includes an AOL not business email. Shows the twitch streamer's page and face as a public figure for their company. They think trolling customers is safe when reality it can turn to harassment. that harassment turns to stalking. and stalking leads to physical confrontation. (They already started with harassing and stalking me including asking about my home address). It is unsafe for me to continue my Ebay for safety concerns due to Safai Zone Collectibles online trolling. Causing me to lose sale revenue on Ebay (over a negative review)

      Local BBB

      BBB Serving Delaware

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