Customer ReviewsforMason Mechanical LLC

Terrible experience. Worse case scenario you have to use this company stay away from the technician name Scott. He is not only lack of experience and has no manner. Start up with looking at my leaking furnace and said" he can't do anything because the weather outside is cold that he couldn't test the furnace for leak and want to leave?? " I have twenty years of experience and the furnace seem nothing wrong..." I have to start an argument then I turned on the unit anyway doesn't take long the furnace start to leak and he said maybe it block on condensate pipe, then check the pipe nothing block and he said maybe the pan crack.... without check the coil... cover all it is the worst experience ever so the company when I call to complaint they said there's no thing we can do because the technician was at the job side not us?? are they supposed to work as a team? I have the warranty company for years and has no problem after he finished the diagnostic he state very clear that the insurance will cover a partial amount the rest will be out of my pocket...but he did it a nonhuman way and very personal stating exiting condition...I have to call the insurance and they have the second company come out and now they are working on repair my unit. The only reason I post this review is to make sure for those have to work with this company be prepared for the worse. I wish I can do zero star to show how bad my experience was

This company is racist he came to my House lied and took apart my system and did not put it back together already reported them to ahs and have pictures to show what this man did. Horrible company racist company and ahs should not deal with them they need to remove them.

Bad business practices. Mason Mechanical LLC is one of the contractor for American Home Shield (AHS). Contractor from Mason Mechanical LLC is unprofessional, and dishonest. The contractor looked at the issue, made no attempt to fix the problem, then reported to AHS the item is a non-covered cost. This is a ploy to have AHS customer pay additional cost directly to the contracting company. This is dishonest and unfair to AHS customers. All AHS customers beware of this contractor and always review your AHS contract for coverage.

I would not recommend this company. The customer service is Horrible. From the beginning of the appointment, Scott (Technician) was very rude. He walked in, and did not even ask or attempt to cover his dirty shoes. Then he turned on my heat pump, then said, "It's on. So what's your problem?" It went down hill from there. I attempted to discuss the problems I had been having with my heat pump for the last few years. Yearly maintenance and freon refills were no longer working. The system is over 25 years old, so its clearly on it's last leg. After explaining this he says "Well did you ever think that it's time to replace it?" Of course I have! That's why I called your company for an appointment. His tone and attitude was very disrespectful. Then he says, "Its low 2 lbs of freon". Then he just starts packing up his gear and walking towards the door. No card. No brochure. No paperwork. No sit down at the table to discuss his findings and a proposed solution. Nothing but complete rudeness. He was literally walking out of the door while I was still trying to ask questions to see what the next steps will be. Then he stands in my front door with the door wide open and says I'll write it up and send it to the warranty company. I'm standing there thinking....write what up? We didn't even discuss anything! So I asked him if he could come back inside so we can sit down at the table to discuss his evaluation and the next steps. He tells me I can come outside and talk to him if I want to. At this point I was totally shocked and confused that this is the person representing this company, and this is how they treat their customers. I declined to walk outside in the hot sun to finish a service appointment that should have been completed inside by a professional. I would never pay money to be treated this way. Needless to say, I would never recommend this company to any of my family, friends, or real estate associates.

Great service, as always. Scott was a pleasure to deal with and exactly what the problem was and fixed it promptly

Great service! Thank you for a Sunday call out! My family and guests are comfortable