Customer ReviewsforOlive Tree Management

I was given a tour of unit R5 at Hillside Pointe on Monday, 8/19. Joann was the agent who showed me around. She was generally pleasant, and I enjoyed the walkthrough until she disclosed that they try to keep the back door locked so that unauthorized people can’t get in. The implication was that people have gotten in. She then confirmed that implication when she disclosed that someone pulled a knife on her when she responded to a call about an intruder saying “oh, you brought a knife to a gun fight”, insinuating that she carries a weapon. After hearing this information, I took the night to consider and decided that I would not be leasing the unit. In informing her, she told me I would not be able to get the $500 holding fee refunded because a unit (albeit an unsafe unit), was available. I explained my reasoning and she said “I said we keep it locked so people can’t get in”. I’m completely uncomfortable because she literally gave me an example of someone being able to access the inside of the building. I was looking forward to moving because the complex is convenient for me, but I do not want to live somewhere that is unsafe. The leasing staff try to appear professional, but the customer service is lacking. I deserve to be refunded especially since the property seems unsafe based on the admission of an intruder by their leasing agent. So disappointing. I’d give zero stars if able.

Terrible townhomes and office staff. Rat infested, roach infested, knat infested. Always something breaking and some of the most terrible people to deal with in the leasing office/maintenance department. The maintenance men have no knowledge of what they’re doing and the supervisor is worse. The leasing office takes application fees and never get back to you and when you call them back they pretend to not know what you’re talking about. Leasing office staff is rude, lazy and incompetent as well. No one knows what’s going on and they all sit around the office gossiping and eating and act as if you’re bothering them if you come to pay rent, put in maintenance request, etc. Takes weeks to months (in some cases) for them to fix a maintenance issue then when they finally attempt to fix it, it’s either a half completed job or the issue is not fixed. Property manager is never in the office and when she is, she’s just as bad as her staff. Being disrespectful, eating in front of customers, not even attempting to fix any issues. This place should be shut down because if the rats, roaches and insects don’t eat the place up, all the water damage and constant breakage throughout the townhomes will definitely run it down. I wouldn’t even move a dog in these townhomes.