Customer ReviewsforJPMorgan Chase Credit Card

Got an alert from Chase regarding a change of number - I did not change my number and when I called they couldn't give me an explanation of how that happened since it wasn't changed by someone calling in to make the change. This was done on their end as a tactic to get a phone call to settle a debt. I was alarmed that a company would use such a disgraceful way to collect funds. I will be closing all of my accounts and urge other credit card users to do the same.

I chose the Sapphire Reserve for its travel benefits, but unfortunately, I found out this week that those benefits are minimal. I booked a weekend trip with my partner, using Chase Travel for points, travel reimbursement, and what promised to be a high level of customer service. Every time I have called Chase or Chase Travel, no one has been helpful. Even now, when I called to see if I could be compensated for the $1,000+ I have spent on the trip, I was offered nothing. What is the point of paying for a premium card if you receive poor service and no reimbursement?

Deceptive rewards program. Advertised that rewards can be used for any airline, any location, no blackout dates. I booked directly with the airline. The MCC code came through as "travel agency" which is evidently not included on the list of eligible MCC codes. I asked for the list of the eligible MCC codes so that I can use the rewards for future travel, they were unable to provide it. There is no way to know if your purchase will be eligible for the promotion until after it has been made. I went from being a loyal 7+ year customer, excited to use the rewards that had been building to a customer that will cut ties as soon as possible.

Awful customer support. No one car3d ir did their jobs in the Estate department.

Ms Reina from Site JMH was trying her best to recover the issues that her previous colleagues lacked. I suppose because they are understaffed and have high call and did her best to resolve it

Worst customer service spent 1 hour just to ask how to transfer my mileage and I lost my cool for the lack of professional service

I applied for a CC after being offered a $300 credit, then was denied the request. I have picture to prove the offer.

This is financial abuse to seniors. Prime Video Channel charges were charged to our Chase Visa Card. We did not notice the billing but once we did, we immediately contacted Chase Customer Service to let them know that we have never ordered Prime Videos. They told us we had to call Chase Dispute. Several calls later they tell us that we must call Chase Fraud. Chase Fraud finally goes thru all of the fraudulent charges and credits the charges on our May 2024 statement, and sends us a new Chase Card. However, then Chase re-bills all the same fraudulent charges again to the account for June 2024. That starts the entire process all over again with 12 calls and every Chase Department pointing at the other stating they do not handle these types of calls etc. Finally, after multiple calls including a 3 way call with Customer Service and Fraud, they agree to re-evaluate the fraudulent charges stating they were not sure why the fraudulent retroactive charges were re-charged to the account after being removed in May 2024. We then received a phone message on June 11 2024 asking for a return call. Today we called back and once again they had no idea why we were returning their call. It was as if none of the prior dozen calls had ever happened. Ultimately, they confirmed that the charges will not be removed despite being fraud. Horrible company to deal with.

My credit card account of more than 40 years had some suspicious charges posted on Sunday, June 16th. I called Chase and was advised they would look into this matter. In the meantime my credit account was closed and they said they would issue me a new card, guaranteed to arrive today by UPS. It has not arrived. I again called Chase and supposedly spoke to a man named Wu in the fraud department. (He refused to provide his last name as requested). Wu claims i should receive my new card by tomorrow (Wednesday or Thursday of this week). When I spoke to a woman on Sunday, about suspicious charges , she assured me I would receive a new card on the 18th. I told her I needed the new card ASAP as I do not have a debit card, I use my credit card for all purchases. I am extremely disappointed in the lack of customer service provided. They have not followed through on their obligations. Whenever I call their 800 customer service#, the message says all calls will be recorded for monitoring. Who in the heck is monitoring these calls and following through with any resolutions? So disappointed!

Terrible- I asked if they had a hardship program, like other credit cards - I have stage 3 Ovarian Cancer and they were not helpful and stated they do not provide any service like that ! OMG