ComplaintsforMoneyKey

• Initial Complaint

  06/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was in a financial hardship last July. Moneykey loaned me 2000$ not KNOWING my interest was going to 100% yes 100%. So as of now I have paid them over 4k and still owe them over 2k. They won’t work anything out and now it’s illegal in mn in the state I’m live. They won’t accept any payments on the phone or online. I want half my money back for fraud. I will be reporting them

  Business response

  06/20/2024

  Dear ***** ********

  MoneyKey, on behalf of CCFlow, has received your complaint through the Better Business Bureau (“BBB”) on June 11, 2024.

  We trust that the email sent to you on June 20, 2024 addresses your concerns.

  Should you have any questions or concerns, please reach us by email at [email protected].

  Best Regards,

  The MoneyKey Team

  Customer response

  06/24/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 21829770

   

   

   

• Initial Complaint

  05/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was recommended this company through credit karma during a horrible time in my life. I was credited 1800 dollars and made payments regularly totaling 500.00 dollars. I went to check my principal balance and I still owed more than I borrowed. Of the 500.00, 40 dollars went to the principal. I reached out to company bc this has to be a mistake. They said " no, you have a per transaction fee charge that is taken out your payment everytime." I said if I paid 1000.00 dollars only 80 dollars would go to the principal? He said yes that's correct." This has to be criminal, how are predatory company's like this allowed to operate. I asked for an explanation of what this fee actually is and I haven't heard back from them in a week

  Business response

  05/17/2024

  Dear * *********

  MoneyKey, on behalf of CCFlow, has received your complaint through the Better Business Bureau (“BBB”) on May 9, 2024.

  We trust that our email sent to you on May 17, 2024, addresses your concerns.

  Should you have any further questions or concerns, please email us at [email protected].

  Best Regards,

  The MoneyKey Team

  Customer response

  05/22/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. I have not received an email regarding my complaint nor an explanation for the fee that is taking 90% of every payment made, leaving only 20.00 applied to the principal.  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Regards, Complaint ID: 21689843    

  Business response

  06/07/2024

  Dear * *********

  Thank you for your message.

  We trust that our email sent to you on June 7, 2024, addresses your concerns.

  Should you have any further questions or concerns, please email us at [email protected].

  Best Regards,

  The MoneyKey Team

• Initial Complaint

  04/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I called and made payment arrangements with this company on Tuesday the 23rd of April. Yes I have been arrears but I am working toward catching up. I'm already on a payment plan from one of my back payments. They agreed to reschedule my regular payment that was due on April 24th to May 20th all the while keeping up my $44 a week previous balance payment. I was also told that I had until June 26th to pay off everything to keep my account from falling into default and received an email spelling this all out which I have in my possession. In my today sent by the same person that I set up the arrangements with it was a particular nasty email saying that the payment was sent back when no payment was processed. Insinuating I had something bounce which was never submitted to my bank and was not agreed on by me per the previously set up Arrangement on Tuesday April 23rd.

  Business response

  05/03/2024

  Dear ******* ******

  MoneyKey, on behalf of CCFlow, has received your complaint on April 26, 2024, through the Better Business Bureau (BBB).

  We trust that our email sent to you on May 3, 2024, addresses your concerns.

  Should you have any further questions or concerns, please email us at [email protected].

  Best Regards,

  The MoneyKey Team

  Customer response

  05/08/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 21627964
  

   

   

   

• Initial Complaint

  02/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear all, I took out a loan with Moneykey / CC Bank and have realised the bi-monthly payments are too high and unaffordable for me. I have made payments already. I called Moneykey today (02/28) to explain the situation and asked if I can make monthly payments instead of bi-weekly to help with the affordability issue and they refused. They advised they cannot or will not reduce the frequency nor the payment amount until I’ve paid off several months. The other option they have is to not pay and go into a past due status which will lead to credit score being affected and eventually collection. I spoke to both an advisor on the phone and their manager who both refused to assist. Please could you advise what options I have? Surely as I’m not in arrears and trying to make a more affordable payment, they should be willing to assist? Regards George Halkias

  Business response

  03/08/2024

  Dear George Halkias,
  

  MoneyKey, on behalf of CC Flow, has received your complaint on February 28, 2024, through the Better Business Bureau (“BBB”).
  

  We trust that our email sent to you on March 8, 2024, addresses your concerns.
  

  Should you have any further questions or concerns, please email us at [email protected].
  

  Best Regards,
  

  The MoneyKey Team

  Customer response

  03/12/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I have attached the response from MoneyKey, as you can see, again NO resolution nor assistance has been offered to help with payments despite raising my hardship, all they have done is reiterate their contracts. Again, my only request is to reduce the frequency of the payments and the amount (regardless if it’s paid bi-weekly or monthly) to assist with my financial struggle, either by waiving any fees / interest / charges or any other additional amount added to the principle.Other loan companies have waived all fees and/or interest and allowed the principle to be paid at a reduced rate over an affordable period. Some have cut the total due by 50%why does MoneyKey REFUSE any assistance?Currently, the amount due is $313 every 2nd week (total of 626) per month.My request is:1) Remove any fees/interest (or any charges that are masked as such) 2) allow the principle of $3400 to be paid over a longer period3) Reduce frequency of payments from bi-weekly to 1 payment per month of (for example $313) ie: any payment that goes to the $3400 reduces the loan by that amount (eg: $3400-$313 = $3087, next payment of $313 reduces it to $2774) and so on.It is really concerning that MoneyKey refuse to help people in hardship, surely I’m not the only one and this should be taken further and published to warn other unsuspecting customers. Regards, Complaint ID: 21360008    

  Business response

  03/28/2024

  Dear ******** ********
  

  MoneyKey, on behalf of CCFlow, is in receipt of the rebuttal you submitted regarding your complaint filed on February 28, 2024, through the Better Business Bureau (“BBB”).
  

  We trust that our email sent to you on March 28, 2024, addresses your concerns.
  

  Should you have any further questions or concerns, please email us at [email protected].
  

  Best Regards,
  

  The MoneyKey Team

  
  

• Initial Complaint

  02/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dealing with this unethical company is a NIGHTMARE. First issue: These people know that I get paid on the 15th and last day of the month. I have to tell them EVERY single month, as they say I'm late every payment (I pay 2 times per month). I have told them numerous times that if my payday falls on a Sunday or a Holiday, I don't get paid until the FOLLOWING business day. Yet, every time I pay, they have to transfer me to the 'late' department. They say they will get it fixed every time I complain, yet, they don't...obviously. This issue today is this: I called to pay my payment due on 1.31.24 ON 1.31.24. I have it set up so that I call on each of my pay days to make a payment via my credit card. So...the guy that is taking my payment (2nd contact as they transferred me to the late department again)...says to me "Ma'am, have you already made this payment?". I said NO, that is why I'm calling. He said..."Oh, Okay". He takes my card number and makes my payment. A bit later I checked my checking account and see that there are 2 transactions for the $191.09. I called them and they said they would need to verify this with my bank, so we did a 3 person call to my bank. My bank did verify that there was a double charge, as Money Key had pulled a payment from account, other than the one I made by calling in. They apologized and said they would switch off automatic payments. They didn't know what they could do for me, but, they would talk to their supervisor. He came back on the phone and said they would credit me but it would take a couple of days. I said 'You debited my account for the payment I made in a matter of seconds, please put my money back into my account now". They said they would try. I told them that if they don't get it back in my car insurance would come back and cause my account to be overdrawn with their double payment. "Yes, Ma'am (in a chineese voice) I understand...blah blah blah". All they were giving me was the run around. I wasn't getting anywhere...so, I tried the next day...same issue. Run around and no solution. The next day, same thing. Now my account is overdrawn and it's 2.7.24. Their two payments cleared my bank. I went to my bank to file a complaint, etc. but, then decided all of the hassle of phone call after phone call (lasting 45 minutes to 90 minutes in length and getting me absolutely no where)...I would just leave it. I feel like dealing with them anymore will make my accounts (theirs and mine) get messed up worse. I would like compensation for the overdraft they caused me and honestly...I feel like they should zero out this account and close it with a zero balance. They do not help you. They put you off.

  Business response

  02/16/2024

  Dear ****** ********,
  

  MoneyKey is in receipt of your complaint filed with the Better Business Bureau (“BBB”) on February 7, 2024.
  

  We trust that our email sent to you on February 16, 2024, addresses your concerns.
  

  Should you have any further questions or concerns, please email us at [email protected].
  

  Best Regards,
  

  MoneyKey

  Customer response

  02/23/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. It would only let me attach 5 of the screenshots.  This is a horrible company and caused my account to be overdrawn $150.  They knew it, as I contacted them several times.  They did nothing.  At this point, I just want my overdrafts credited.  $150.31 ish.  Thank you,

  Business response

  03/07/2024

  Dear ****** ********,
  

  MoneyKey is in receipt of the rebuttal you have submitted regarding your complaint filed with the Better Business Bureau (“BBB”) on February 7, 2024.
  

  We trust that our email sent to you on March 7, 2024, addresses your concerns.
  

  Should you have any further questions or concerns, please email us at [email protected].
  

  Best Regards,
  

  MoneyKey

  
  

• Initial Complaint

  11/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Monkey key does not practice fair lending laws or debt collection laws. They stated I defaulted on my loan after 31 days. Not right to cure, no nothing. 31 DAYS! My note agreement doesn’t have the default wording they say it does and 31 day default period is ridiculous. I have been treated unfairly and I believe my default should be removed since I have no made a payment. They have also reported my payments incorrectly for multiple months. I had to dispute them and they corrected them each time. This is a horrible lender and be very careful to take loans from them. They should be investigated for their lending practices.

  Business response

  11/24/2023

  Dear ******** ***** 
  MoneyKey, on behalf of CC Flow, has received your complaint on November 14th, 2023, through the Better Business Bureau (“BBB”).
  We trust that our email sent to you on November 24th, 2023, addresses your concerns.
  Should you have any further questions or concerns, please email us at [email protected].
  Best Regards,
  The MoneyKey Team

  Customer response

  11/29/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 20872171

   

   

   

• Initial Complaint

  01/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have had an account with MoneyKey for awhile now. I had fallen behind on payments but have caught up with what I have missed. For some reason, no matter how many times I pay MoneyKey, my account is still labeled as “past due”. At this point, I feel they are just taking my money and not putting it towards my balance. What I want is to settle and close my account. It’s ridiculous at this point as no matter how many payments I make, it’s not making a difference.

  Business response

  01/24/2023

  Dear ****** ******,

  
  MoneyKey, on behalf of CC Flow, has received your complaint on January 17, 2023, through the Better Business Bureau (“BBB”).

  
  We trust that our email sent to you on January 24, 2023, addresses your concerns.

  
  Should you have any further questions or concerns, please email us at [email protected].
  
  Best Regards,
  The MoneyKey Team

  Customer response

  01/31/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I just made another payment yesterday for my account and it is again telling me that I am past due for $40. It happens every time I make a payment.  At this point y’all are stealing my money because I keep making payment yet I’m still past due? It doesn’t make sense to me.  Regards, Complaint ID: 18819933    

  Business response

  02/16/2023

  Dear Hannah Foster,

  
  MoneyKey, on behalf of CC Flow, has received your rebuttal on January 31, 2023, through the Better Business Bureau (“BBB”).
  We trust that our email sent to you on February 10, 2023, addresses your concerns.

  
  Should you have any further questions or concerns, please email us at [email protected].
  
  Best Regards,
  The MoneyKey Team

  
  

• Initial Complaint

  06/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On February 11, 2022 I electronically signed my loan documents with Moneykey. Before I signed them, I asked the representative if my payment frequency could be changed to monthly as the loan documents stated bi-weekly. The representative then informed I could as long as I called them back at least 3 days after I signed my documents. I called them between 3-5 days after I signed and the representative informed me it would be updated. Now I spoke with a representative named **** and he informed me the notes state I was informed that they could not do that. This is definitely not correct.

  Business response

  06/24/2022

  Dear ********* *****,

  
  MoneyKey, Inc. (“MoneyKey”) has received your complaint on June 23, 2022 through the Better Business Bureau (“BBB”).

  
  We trust that the email sent to you on June 24, 2022 addresses your concerns.

  
  Should you have any further questions or concerns, please reach us by email at [email protected].

  
  Best Regards,

  
  MoneyKey

  Customer response

  06/30/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 17461826
  

   

   

   

• Initial Complaint

  06/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have never worked with this company at all. Just showed up on my credit report. I need to move and it is having a 100% effect on me finding a place to live. This company should be shut down.

  Business response

  06/09/2022

  Dear ***** **********

  MoneyKey, Inc. ("MoneyKey") has received your complaint on June 8, 2022 through the Better Business Bureau ("BBB").

  We trust that the response sent to you on June 9, 2022 addresses your concerns.

  Should you have any further questions or concerns, please reach us by email at [email protected].

  Best Regards,

  MoneyKey

• Initial Complaint

  02/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Company is harassing my family trying to get ahold of me. I have spoken to them and told them I owe no such debt and I don't know who they are. They are calling my parent's work phone and leaving messages as well.

  Business response

  02/22/2022

  Dear Ms. ******

  MoneyKey, Inc. (“MoneyKey”) has received your complaint on February 17, 2022 through the Better Business Bureau (“BBB”).

  We trust that the email sent to you on February 22, 2022 addresses your concerns.

  Should you require further assistance, please reach us by email at [email protected].

  Best Regards,

  The MoneyKey Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩