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ComplaintsforPoloniex, Inc.
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Complaint Details
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Initial Complaint
07/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Subject: Missing Deposit I have made a crypto transactions (DEGO COIN) from my Binance Account( crypto Exchange) to my poloniex wallet. Deposited 124 DEGO Coins worth $300 at that time. I made the deposit on May 5th 2022, from my binance wallet to Poloniex wallet. Deposit was supposed to be deposited within hours or minutes but it never arrived and its been 2 month now. Even Deposit is not showing into my deposit history ( attached screenshot below) I have contacted the poloniex team but i received same cut and paste responses again and again. And no proper resolution. Its going to be 2 months now but ny deposit is not arrived. Poloniex wallet address for DEGO coin was working perfectly fine when i deposited but later when i deposited and contact the support about missing deposit. They immidiately told me that the DEGO wallet is currently disabled for maintaince and their team is working on re enabling it. Its been 2 months but still their team is working or re enabling it. I will attach the screenshots of transaction (Txid) below and the poor customer support of this exchange. I want Poloniex to please show my deposit in my poloniex account or refund my amount back into my Binance wallet. TXID: 0**********************************************************bc6c937 Poloniex wallet email: *********************com Please have a look at this case and help me with best resolution.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.