Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/16/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
In 2017 I started a business and used The Company Corporation to incorporate. I also signed up for a registered agent service. The Company Corporation would fulfill my legal obligation to provide an address where somebody would be present during business hours. For this service The Company Corporation charge a fee, billed at the end of February annually. In 2020, I contacted The Company Corporation indicating that I no longer wanted this service because I was closing my business. They communicated back that when that happened they would be notified and would then terminate our agreement. I closed my business in New Mexico on 31 March 2020. In February 2021 I received another bill. I wrote back to The Company Corporation that my business had closed the previous year. I also emailed them. I have not receive a response to either communication and continued to get billed.Business response
10/19/2021
Unable to reach the client at the number provided (************), could not be completed as dialed. The business was not closed on 3/31/20 as the client referenced. The entity is still active at the state, listing ourselves as the registered agent. We've submitted a request to resign and remove ourselves as agent from the entity. The outstanding invoice has been written off.
Customer response
10/29/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is somewhat satisfactory to me.
Regards,
Complaint ID: 16032119
Apparently my phone number got transposed -
I _did_ close my business with the state. They stopped sending me tax packets and other communications regarding the business. Perhaps the state is in error.
I am content with The Company Corporation terminating their representation.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
251 Little Falls Dr
Wilmington, DE 19808-1674
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.