ComplaintsforSS Solutions LLC
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Complaint Details
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Initial Complaint
08/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I used GetDivorcePapers.com and paid $350 to include the expedited services which was presented as for the divorce process no that was only shipping which was acknowledged after payment. They have not responded to my messages they do not file the paperwork although the website suggests that they assist with the entire process . I feel I was scammed out of $350 dollars as it seems all they do is paperwork and ignore you. I have tried email, contacting them thru their website and no response . I requested a refund and they have to review my request and change another $45 for a refund. How is this busy still operating?Initial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
They were paid on Friday, April 12th; the paperwork was returned for revision. We received the second revision and went through with the notarization of the documents. After notarizing, I noticed that the wrong county was placed on the way to the courthouse to file. It reads "Webster" when it should have been "Saint Louis". After the frustration with this company, we decided it was in our best interest to continue business elsewhere. They refused to refund the money, even though we spent money getting the documents notarized, which is completely unusable. The email correspondence was unprofessional, and I would not recommend them to anyone.Business response
05/30/2024
Dear Customer
Thank you for bringing this matter to our attention. We value your feedback and would like to address your concerns regarding the recent issue with the documentation.
Initially, the county "Webster" was selected based on the information provided to us. When you updated the county to "Saint Louis," it was not communicated to us. We made all the updates you informed us about promptly and to the best of our ability.In the future, if any updates are needed, please inform us so we can make the necessary changes to the forms accordingly. This will help ensure accuracy and prevent any similar issues from arising.
Regarding the notarization issue, we understand your frustration and apologize for any inconvenience caused. We strive to provide professional service and regret that your experience did not meet your expectations. While we are unable to offer a refund as the services were rendered based on the information available to us, we appreciate your feedback and will use it to improve our processes.
If there are any additional concerns or if we can assist you further, please do not hesitate to reach out.
Sincerely,Customer response
06/06/2024
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. This was one of the most unprofessional responses I have ever received from a company. If they would have been courteous and offered an acceptable solution then I would have been inclined to work with them. But the complete disrespect that was shown through their limited sentences per email is unacceptable. This is a difficult matter in the first place, and where I thought I was finally going to “catch a break” I didn’t. Regards, Complaint ID: 21777239Initial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
On May 2023 I paid money to the company and company says that it has 100% money guarantee. Same story as everyone here has. They took my money and the next day I cancelled the service. And guess what, they never returned the money. And I have been submitting tickets. And I have been emailing and calling And no response. Noone is available over the phone either. No one. And they just ignore you. Noone can solve this problem? They can just take your money? And I see many people like me. YesBusiness response
05/30/2024
Dear *******
Thank you for reaching out and sharing your concerns. We apologize for any inconvenience you may have experienced.
We would like to clarify our refund policy and the terms of our 100% Money Back Guarantee. Our guarantee is applicable if the court rejects the documents we prepared. In your case, the court did not reject the papers; therefore, the 100% approval guarantee does not apply.
As stated in our signed refund policy signed by you at the time of the transaction, if you change your mind after the service has been provided, you are not eligible for a refund. It is your responsibility to ensure that you are certain about proceeding with the filing before utilizing our services.
We strive to provide the best service possible, and if there had been any mistake or error on our part, we would have been more than happy to issue a refund. However, in your situation, our service was delivered as promised without any errors.
We apologize for any frustration this may have caused and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,Customer response
06/06/2024
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I did not file any papers with the court. I did not file any papers at all. I cancelled the next day. In their policies, in this case they give a refund. Regards, Complaint ID: 21774799Initial Complaint
05/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The site stated that I was approved for an annulment after entering my info and stated the price of $159. After entering my card info along with additional info, they notify me that my case needs additional review. To expedite the process it would be an extra $110. I was not about to move forward unless I clicked on the link. Link did not state that I was agreeing to the $110 charge. I clicked the link and the next screen tells me that I approved the $110 charge to expedite the processing. I checked my bank account and the company had already charged my card the initial $159 asking with the $110. I wake up the next morning to an email stating they charged my card an additional $39 for printing and shipping of the documents. Later that day I receive another email stating 3 copies are required and they need an additional $79 for 2 more copies. At this point no services have been rendered and I have asked multiple times for a refund. They have refunded the $39 copy and ship fee. I am still out of pocket $159 plus $110. They notified me that they will not offer me a refund.Initial Complaint
08/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 7-3-2022 I requested services from this company and paid them $198.99 for.the services, They claim to have a 100% money back guarantee but when asked for a refund due to their site difficulty of use and my services were not fulfilled They would not contact me back or issue a refund.Initial Complaint
07/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 5/19 I went to the website get divorce papers.com to get divorce papers. I filled out a lengthy survey, then paid $178.99 for the paperwork, 89.00 for an online class to get sole custody of my daughter, 39.99 for expedited shipping and 99.00 for processing. I didn’t receive my documents so I called them on 5/30. I was told I had to approve my documents before they would be shipped. I did that and was told 3-5 business days. I didn’t receive anything then was billed 49.99 on 6/19 for a subscription I didn’t authorize. I disputed the 49.99 with my bank but not the 406.98 because I was still expecting the documents. I didn’t receive anything. I called them again in June and now again in July. I received no answers either by phone, email or chat though I’ve left several messages. When I try to login to their website now it says my account has been closed and I’m no longer a client due to a chargeback (which was only for the “subscription”) now I can’t get an answer from anyone about anything from this business.
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Customer Complaints Summary
36 total complaints in the last 3 years.
17 complaints closed in the last 12 months.