2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jenice P
1 star02/07/2024
These people DEFINE predatory lending. I made every payment, made EXTRA payments. My employer changed our payroll (dates and frequency) which caused me to miss a payment. This company has tried 2x per day to get the money from my accounts, contacted me via phone, text and email 3 - 4 times PER DAY. I have responded 7 times with the exact date I will have full DOUBLE PAYMENT, and they are still trying to take it from my account. I have spoken to customer service who has the information about the date and amount promised, 2 minutes later they try to get money again. My bank is threatening to close my account because they have attempted to charge the account so much. The comment I get when I speak to them is "Oh its the computer, we can't stop it". They are predators and I will pay this off and NEVER EVER do business with them again. BEWARE THEY ARE PREDATORS!!!Review from Kenny S
1 star12/01/2023
This company overcharges! Got some tires through tire agen didn't have the money to purchase up from the total was 680.00 the principal balance is 1200.00 dollars and the payoff is ridiculous be warned they know you don't have the money to make the full payment so they sale you with just 25.00 dollars a week. They feed on the poor and give them high principals And if your late they aggressively call u send you emails constantly even after you give them a date and I was 3 weeks behind made the 3 week payment plus late fees and they still tried to zip the same amount the next day please don't make a bad decision like I did
Own.Lease Inc Response
12/02/2023
We appreciate you taking the time to share your feedback with us regarding your experience. We value our customers' opinions and want to ensure that every interaction with our company is positive and transparent. We apologize for any confusion or frustration you've experienced with our leasing process and payment structure. Our aim is always to provide clear details before any agreement is made. We take your concerns seriously and would like to address them in a constructive manner. Regarding the principal balance and payoff amount, we understand that financial constraints can be challenging. We want to assure you that our pricing structure is designed to accommodate different financial situations. We acknowledge that communication is crucial, and we are committed to improving our messaging to ensure that our customers have a comprehensive understanding of their financial commitments. We are sorry to hear about your experience with our communication after your payment was delayed. We strive to maintain respectful and considerate communication with all our customers. Your feedback highlights an area where we can enhance our procedures to avoid any unnecessary inconvenience. In light of your comments, we are conducting an internal review to identify areas for improvement in our communication, payment options, and overall customer experience. We are committed to making the necessary changes to address your concerns and enhance our services. If you have specific details about your account or would like to discuss your situation further, please contact our customer service team at [email protected] or 855-447-4921 We want to work with you to find a resolution that meets your needs. Again, we appreciate your feedback, and we are dedicated to making the necessary improvements to ensure a better experience for all our customers.
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