Business ProfileforUnion Park Automotive Group, Inc.

We had problems with our car and scheduled an appointment with BMW Union Park on 03/13/24. We had work done and was advised that the 4 tires (Multi Point Inspection) should be immediately replaced. ********* **** provided a price comparison for the (RUNFLAT) tires that were the baseline tire for my make/model and year vehicle. We scheduled another appointment 04/05/24 to have a previous repair steering issue to be re-adjusted. On the 04/05/24 appointment, we also scheduled to have the 4 (Runflat) tires replaced based on previous recommendations from BMW Union Park. On 06/03/24 I was able to get an appointment for a flat tire that looked different than a RUNFLAT tires looks like when the tire is deflated. I had concerns that riding on the deflated tire would damage the rim, so I decided to put enough air in the tire to ride to BMW Union Park for repair. After BMW Union Park looked at the tire to assess the damage, thats when we found out that non RUNFLAT tires were installed on my vehicle. ********* **** realized the mistake and assured that she was going to correct their mistake. As of this request 06/06/24, I have not heard from ********* **** or anyone from BMW Union Park as to how they plan to resolve their mistake. We do hold BMW Union Park for this gross mistake and we are requesting that the current tires on my vehicle and cost associated with it be replaced with the appropriate RUNFLAT tires as required.