3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Miranda C
1 star05/28/2024
I have been awaiting for my car repair from a collision for 3.5 months. I have been told the part is on back order, which I understand. There is no estimate on how long this will take and I have requested to move my car elsewhere and I have been told I cannot, since my car is currently broken apart. The issue I have is I don't know how long this could take and I am paying insurance for a car I haven't used in month. I am unable to get an estimate and unable to move my car. I have been denied when asking about a rental car from Union Park Honda Collision Center. I would much prefer Honda to give me some sort of compensation for waiting so long with no estimate for the time of my repair.
Union Park Automotive Group, Inc. Response
05/29/2024
Ms. Carter: We understand your disappointment that a critical part that we need to complete your repair is not available. We are working on other solutions or ways to assist. We will be in touch with you by the end of this week. Best regards.Review from Roger H
5 stars08/10/2023
My issue reported on 08/02/2023 with Union Park Auto 1704 Pennsylvania Ave Wilmington, DE 19806-4020 has been resolved with outstanding service. The entire issue stemmed from a lack of communication. I would recommend them to all and anyone. ***** contacted me and took care of the issue immediately. Service was/is outstanding. Very Pleased.Union Park Automotive Group, Inc. Response
08/11/2023
Roger--Thank you for your message and we apologize for the delay in addressing the items on your BMW. Enjoy your Ultimate Driving Machine and thank you very much for choosing Union Park BMW.Review from Alethia H
1 star06/08/2022
Honestly, if i could give them 0 stars I would. The worse experience I ever had at a car dealership. Please people do not buy a car from these people, they sold me a car, that had issues with it. Which, of course, it used, but when I bought the car a couple a months from you, you should a least help me out with fixing the issue, if you couldn’t pay for the problem, then at least say, hey, I will give a discount. Nope, none of them care, or had any sympathy about me paying 16000 for a car, that I have to fix. Jim, the worse sales person ever, he really wasn’t that friendly, when he was showing me the car, then of course after me telling him about issues, he had no car in the world. The sales managers are the worse, he ask his sales manger, he said there nothing I can do for you, really, after I spent 16,000 with you. Never go to these people ever!!!Union Park Automotive Group, Inc. Response
08/15/2023
Ms. Harmon, I am very sorry to learn that you have been experiencing problems with your vehicle. I did look at your vehicle's service history and I see you have never returned to Union Park for any maintenance or service issues since you purchased the car in 2021. I would be glad to try and help you with any of the problems you are currently experiencing. My name is Gerry Husbands and you can contact me at any time at your convenience and I will see what I can do to help you with the service issues you are having with your 2014 Honda. Thank you.
Customer Review Rating
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