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Complaint Details
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Initial Complaint
10/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
April 5th 2021 we signed a contract with FileTEK USA LLC invoice/contract # 5188 to purchase a Jumbotron to be delivered to the Village of Big Bend, WI Celebrations Committee. Item to be delivered in about 9 weeks per contract. Deposit made of 50% ($22,132.50) of total order of ($44,265.00). With remaining balance payable at time of delivery. We held an event July 9, & 10th, our sponsorship forms included advertising on this Jumbotron. As of October 1st 2021 File TEK USA LLC DBA Jumbotron has failed to deliver promised Jumbotron. Our Village President (his signatures on agreements) has reached out numerous times over the last 5 months to **** ******* regarding our purchase and approximate delivery date. Responses from Mr. ******* are concerning due to insubstantial evidence of completion of product. We are very concerned about the credibility of this company.Business response
10/27/2021
Dear BBB:
I am writing to you today about consumer complaint #15982141. This case has been closed on our end. I have supplied a completion video to Mr. ****** ****** of The Village of Big Bend , Wisconsin.
Mr. ****** now knows that his project of a LED trailer with 6 MM LED screen, hydraulic lift and rotation with 4 outriggers has been completed.
Here is the completion video that was supplied to Mr. ******. https://youtu.be/wLCCkSw2esA
I would appreciate if BBB would close this case.
Sincerely,
FileTEK USA LLC DBA
Jumbotron.com
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.