Business ProfileforNational Auto Movers

Absolutely the worst customer service I've ever experienced in my life. Urging an immediate investigation as there has been previous cease and desist order history filed in the past from the city of Wilmington, countless complaints, news articles posted and radio broadcasts about their behavior and unethical and unlawful practices. I was a victim of that this past weekend. I have managed Customer Service Call Centers and have also worked with towing companies all over the country for years..and no person would ever be employed the following day after exhibiting that behavior and discrimination upon me, the customer, without possible legal action against the company or ethics violations. Patty was the individual who answered my call and was at the location. She displayed disturbing behavior, used profane language in response to simple questions on how to retrieve my vehicle both on the phone and in person. I detected a drug or alcohol influence based on her irrational tone and inability to complete sentences coherently, rationally and professionally. Quite possibly the rudest woman in history. Patty quoted $380 on my phone call and was not told cash until I arrived. When I showed up, Patty got even more verbally abusive and discriminatory and then changed the amount to $430 with no justification, ejected me from the building upon arrival and did not allow me to stand patiently inside the foyer but instead in the cold weather for 15 mins until the another customer left. I needed to Uber from home to National Auto Movers but then needed 2 additional Ubers to the bank to withdraw money and back before they closed at 12pm. She had no concern for my situation or my needs or care for my children. This disproportionately affects people of lower income, of color, and the inability to cover costs with cash but can still retrieve their vehicle with legal payment methods. Daily blatant fraud, corruption, abuse and overt discrimination being committed by National Auto Movers.