Business ProfileforBreakaway Beach

While staying by at the Viva Wyndham Resort, this company brought several Hundred teenage guests. The first night was very loud, waking my daughter at 2am. I tried asking them politely to move down the hallway as they were waking my 6 year old only to be sworn and yelled at. I went to their team leader and security for help. This group was, according to Alexandra (coordinator), spoken to and it escalated from there. This same group continued to harass and threaten myself and my family. I agreed not to press charges for harassment as it got so bad this group of teenagers were ponding on my door throughout the day and into the early morning. They would wake us up in the middle of the night calling us obscenities and pounding on the door. One night. I awoken to pounding and yelling so loud I thought they were going tog er in and had a panic attack which then triggered and asthma attack. Sought help from security and they stayed with me to see if I needed to seek medical attention off the resort. When Alexandra asked me to work with her and she appreciated me not pressing charges, we asked to be refunded the cost of the three nights we were harassed. She stayed I contact until July when I got an email saying it would be more difficult as we had booked through Expedia. Since then, she had not returned any of my emails and neither has the company itself. As these students, they assured me they knew exactly who it was and had spoken to them multiple times, violated the contract with them that stated they may not impede the enjoyment of other guests and harassment and any for of abuse, including verbal, wpuod not be tolerated and they would be sent home. However, this company chose to let them stay and continue to harass us.