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ComplaintsforChestnut Hill Nursery
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Complaint Details
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Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Last spring I purchased 2 chestnut trees which arrived in dormancy. Both put out leaves but 1 only had 2 leaves the entire season. I thought it was just acclimating to the transplant until it failed to leave out this spring. I contacted the nursery and they more or less blew me off. When I sent a copy of their warranty I received no response. I was originally told that I had to purchase 2 trees in order to assure they produced. I am now left with one tree,that, according to them will never produce.Business response
05/15/2024
We guarantee our trees to be true-to-type and in good health when they leave the nursery. Due to the many factors that go into planting and care, we do not offer unconditional replacement. If there is a problem with your order upon receiving it, please contact us within 24 hours of delivery and before you plant your trees so we can assess any issues with your order. Once trees are planted, the customer is responsible for growth, care, and survival. Please utilize the extensive planting guides within our Learning Center to help care for your trees properly. You can also call our office at ************** or email us at ******************************************** if you have any questions about your trees as they grow. We will do our best to assist you. We do not offer any guarantee or replacement for trees bought in retail stores.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.