ComplaintsforQuick A/C Solutions, LLC
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Complaint Details
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Initial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired the business through my home warranty American home shield to come out and give a second opinion the tech came out looked at the unit and submitted an estimate to American home shield and they stated that the damage was not normal wear and tear there is no way that the technician could determine that it was not NORMAL WEAR & TEAR to the condensing coilBusiness response
07/02/2024
This service claim was received as a second opinion from AHS, which means another company went to do a diagnostic before is and claim was declined, customer wasnt agreed and ask for a second opinion, from our technician inspection the unit was found flat on refrigerant after a pressure test condenser coil was found leaking from one of the ****** elbows due to a hole caused by an s**** from the unit cover, apparently someone on a previous service used an s**** too long and hit the elbow, this is not a wear and tear situation so it was informed to AHS (American Home Shield) and they told the customer about their decision, this is what the call abuse or tampering and is not covered under customer policy, the fee they are complaining about of $75 was paid to AHS as their copayment for their policy, in case pictures of the damage need to be submitted please let us know, we are always here to serve customer but it is out our control policy terms with AHS , customer have the option to do a repair out of pocket, thanksCustomer response
07/02/2024
Complaint: 21753267
I am rejecting this response because:how do you know that it was a s**** because you were here for a Second opinion, and there was no screws present that were not factory case s**** I would like to see all of your pictures that your technician took that day because if you receive them from the previous contractor me and American home shield have a problem. And how could you determine that it was a s**** that caused the damage and not something like corrosion? Because I had an independent contractor look at the unit and they stated that there was no way that you could determine that it was a s**** There is corrosion on the coil.
Sincerely,
*****************************Customer response
07/15/2024
This is the second complaint that *** tried to settle with the Better Business Bureau that you guys said the business has made a good faith attempt to solve the problem, this will probably be the last time I use the Better Business Bureau
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Contact Information
Business hours
Today,7:30 AM - 5:00 PM
MMonday | 7:30 AM - 5:00 PM |
---|---|
TTuesday | 7:30 AM - 5:00 PM |
WWednesday | 7:30 AM - 5:00 PM |
ThThursday | 7:30 AM - 5:00 PM |
FFriday | 7:30 AM - 5:00 PM |
SaSaturday | 7:30 AM - 12:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.