Business Profilefor2Fly Mobile Games GameTruck

I was a little skeptical about going with this company based on their ratings. however, I asked the owner about double bookings and she said it wasn't an issue. I booked the combo gaming truck /gellyball package and paid my $120 deposit 12/5/22 on a $500 pkg. I reached out to the owner this morning 1/8/23 to find out what time they would be coming for the party I booked for today and she informed me that their gaming truck was vandalized and burglarized over the holidays. I was shocked to hear this the day of the party. I asked her why she didn't contact me when this happened and she said she didn't realize I booked the truck for today-an indication of lack of business skills. She asked if i still wanted them to come with the paintball and I said yes because I paid the deposit. She didnt offer sny resolution about the lack of ganing truck. I asked if she knew if other companies and she said no. Her son arrived at the start of the party and said it would take 30 min to setup. this let me know they truly did not feel sorry about not notifying ahead of time about the truck because if they did, they would have arrived the 30 min before the start of the party to have it setup for when the party starts. I was lucky enough to find another gaming truck that was able to come the same day for $480. Of course this meant more money than originally budgeted for since 2fly did not have the truck as agreed. at the end of the party, her son asked for payment. I told him that I wasn't paying anything in addition to the deposit I already paid due the inconvenience and additional money I had to pay. I told him he could calm his mother and he did. I told her the same thing I told him and she said she would take me to small claims court. I said fine and handed the phone back to her son. we were cleaning up and I noticed that he was still there. he came up to me again *** asked about the money and I reiterated that I wasn't giving him anymore money and I would deal with his mom in small claims court. I went inside the house and came back out to see my husband and her son both trying to get our speaker. he decided to take that as payment. I told my husband to just let go of the speaker bc it wasn't worth it. her son said thanks for the payment and drove off. after this happened I received an updated invoice for the paintball only. I intentionally sought out a black owned business as I always do but I would never recommend this company to anyone. they are unprofessional and the behavior of her son ruined what was otherwise a successful party despite her not providing the truck. I didn't have a problem settling this in small claims court, but no business owner should condone this type of behavior from an employee. I was a little skeptical about going with this company based on their ratings. however, I asked the owner about double bookings and she said it wasn't an issue. I booked the combo gaming truck /gellyball package and paid my $120 deposit 12/5/22 on a $500 pkg. I reached out to the owner this morning 1/8/23 to find out what time they would be coming for the party I booked for today and she informed me that their gaming truck was vandalized and burglarized over the holidays. I was shocked to hear this the day of the party. I asked her why she didn't contact me when this happened and she said she didn't realize I booked the truck for today-an indication of lack of business skills. She asked if i still wanted them to come with the paintball and I said yes because I paid the deposit. She didnt offer sny resolution about the lack of ganing truck. I asked if she knew if other companies and she said no. Her son arrived at the start of the party and said it would take 30 min to setup. this let me know they truly did not feel sorry about not notifying ahead of time about the truck because if they did, they would have arrived the 30 min before the start of the party to have it setup for when the party starts. I was lucky enough to find another gaming truck that was able to come the same day for $480. Of course this meant more money than originally budgeted for since 2fly did not have the truck as agreed. at the end of the party, her son asked for payment. I told him that I wasn't paying anything in addition to the deposit I already paid due the inconvenience and additional money I had to pay. I told him he could calm his mother and he did. I told her the same thing I told him and she said she would take me to small claims court. I said fine and handed the phone back to her son. we were cleaning up and I noticed that he was still there. he came up to me again *** asked about the money and I reiterated that I wasn't giving him anymore money and I would deal with his mom in small claims court. I went inside the house and came back out to see my husband and her son both trying to get our speaker. he decided to take that as payment. I told my husband to just let go of the speaker bc it wasn't worth it. her son said thanks for the payment and drove off. after this happened I received an updated invoice for the paintball only. I intentionally sought out a black owned business as I always do but I would never recommend this company to anyone. they are unprofessional and the behavior of her son ruined what was otherwise a successful party despite her not providing the truck. I didn't have a problem settling this in small claims court, but no business owner should condone this type of behavior from an employee.