ComplaintsforJones Homes USA

• Initial Complaint

  12/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My circuit breaker keeps tripping. After investigating, I find out that Jones installed a batch of defective breakers. I was told that my home was not on the list. My attached next door neighbor had a defective unit and it was replaced. Now Jones will not answer any of my calls and I'm left to foot the bill when they had to have known mine was also no good.

  Customer response

  01/04/2023

  Jones Home *** had an electrician replace all the faulty circuit breakers on December30,2022.
  

• Initial Complaint

  12/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On April 30, 2022 I purchased a home from Jones Homes. They insisted I close on 4-30-22 (end of the month). When my movers arrived at the house, it was not finished and workers were still in the house. This made it extremely difficult for my movers to do their job and it cost me an extra $500. The patio was poorly constructed and I requested a fix starting in July 2022. To date this has not yet been done. The patio is not useable. Two workers came to fix it in September and it looked worse than before they came. I have sent Jones pictures of the patio before the "fix", after the "fix" and pictures of my next door neighbors' patios which are as they should be. I have been in contact with the ****************** numerous times to get this fix done. In addition, I have been without a broiler almost from day one. ********************* visited my home numerous times and could not fix the problem. Later on, the oven stopped working. Another representative from ********************* came and both the broiler and oven were working when he left. Now, once again, the broiler is not working. One of the appliance representatives said he would put in a work order to request a replacement range. This has not happened. The appliance obviously is still under warranty. We are concerned that the problem will not be rectified before the warranty expires. I am requesting a new range under the current warranty and 12 months warranty on its new replacement. Numerous conversations with the on-site supervisor and the ****************** of Jones has been unsuccessful in rectifying these issues. This is our first Christmas here and we were looking forward to having family and guests over for which we need the range operational and the patio to be safe to walk on.

  Business response

  01/04/2023

  The company has instructed service to reach out to the consumer and swap the appliance out. The patio will be completed (due to the holidays, ***************** was closed).

• Initial Complaint

  08/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased our house 12 months ago, we are still within our warranty period. We required an electrician to come out and check the flickering lights we were experiencing. He came once, came twice and still the issue continues. I have emailed again requesting another electrician on the following dates - July 29th August 7th Today is August 17th. They are now just ignoring me, this has been going on since the first email on June 5th. When the first electrician came out he advised we were lucky the house didnt burn down the main power box was wired that badly. I told jones homes I wanted a full house inspection which they totally ignored, I dont not feel safe with the power surges we are currently having and i have a 3yr old and a heavily pregnant wife, we do not need this worry . I have all the emails saved should they be required. Dont hesitate to reach out. I want a full inspection from Jones Homes.

  Business response

  10/21/2022

  Business Response /* (1000, 10, 2022/09/19) */ The company is contacting the consumer to discuss the allegations.

• Initial Complaint

  06/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a house on 3/17/22. We moved in and the house was still unfinished. The builder promised us he would get things done, but there is still things we need to have done. I call so many times but no one ever comes and finishes anything.

  Business response

  08/08/2022

  Business Response /* (1000, 5, 2022/07/05) */ The company was unaware of any consumer issues prior to the filing of this complaint. However, after the company's receipt of this complaint, the company contacted the consumer and is now actively working with the consumer to remedy any alleged issues.

• Initial Complaint

  06/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Builder completed home for purchase Oct, 2018. Home owner (self) informed builder of defects in air conditioning unit within the home one year warranty period. Owner further supplied builder with independent concerns of A/c not cooling entire house every summer since and lastly on Nov 17 2022 at 9:21 am when Jones homes vp of construction Scott q********** met owner at her home with airflow field techs. Scott q********** of Jones homes made promise to owner to replace a/c board which could be ordered very quickly he said but to replace the entire a/c would take 8 months. Owner has waited and Scott q************ of Jones homes has not done either. This June 2022, seven months after initial homesite he stated repairs can't be done on the a/c because his service contractor airflow does not want to work at the home because they dislike the owner for calling the osceola sheriff to get a record of the warranty repair conversation. For that reason Builder asked owner to get a quote for a new a/c so that their install guys didn't have to return to the home. Quote was supplied from hearth n Home June 3, 2022 to Scott Q. and builder . No Response. Noted owners Ring device did pick up parts of that conversation from Nov 2021. Osceola sheriff incident report made to record incident for future reference. Owner of home can supply inspection report w/i 1 year warranty period for any Jones Hones warranty demands and various emails to warranty dept detailing a/c concerns and asking assistance to repair the a/c. Owner has emails to jones Homes VP of construction Scott q********** referencing the defects in a/c all within the builders 1 year warranty coverage period and follow up emails w VP Scott q********** directly and his response to his team for inspection repair.Owner wants Jones Homes to honor their promise by VP Scott Q. to replace lenox 3 ton a/c or pay for another a/c company to replace a/c since their service techs at airflow dont want to do the warranty work. Thx

  Business response

  08/16/2022

  Business Response /* (1000, 11, 2022/06/30) */ The homeowner initially complained that the master bedroom was hotter than the rest of the house. Promptly after the homeowner complained to the company about the HVAC issue, the company's subcontractor and company representative inspected the HVAC unit and conducted a balancing test to determine if the master bedroom was indeed hotter than the rest of the house. The master bedroom was within three degrees of the remainder of the house (which is considered normal) and the HVAC unit and related equipment was completely functional. A new HVAC unit was not necessary. To appease the homeowner, the company representative suggested to the homeowner that a HVAC subcontractor could install a balancing damper to help redirect airflow into the master bedroom. The company representatives and HVAC subcontractor arranged a meeting with the homeowner to discuss the installation of a damper. The HVAC subcontractor and company representative went to the home and started to inspect the unit outside and at that time it appeared that the unit had been worked on by another vendor. However, before the subcontractor could perform any work, the homeowner came out of the house, yelled at the company representative and HVAC subcontractor that they were trespassing on the property, vandalizing the HVAC unit and that she called the police to remove them from the property. The company representatives and HVAC subcontractor immediately left the property. The company has never indicated that the homeowner needs a new HVAC unit or that the company would provide or pay for a new unit. The company is happy to discuss this matter further with the homeowner. Consumer Response /* (3000, 13, 2022/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) there was no indication or actual solution to issue just to say we will discuss. homeowner wants the rerun of duct work done along with the actual circuit board replacement in the housing unit or the A/c replacement as promised 8 months ago. ******************** lot 67 is a new build. Builder Jones Homes notified w/I the 12 month warranty period with issue with the a/c air flow to master bedroom. Homeowner emailed warranty dept of builder a copy of inspection from********* on Oct 24,2019 which noted "deficiencies to a/c with weak to no air pressure at location in master bedroom. Noted on inspection page 12/18 Homeowner further had OUC energy audit by Inspector Jovan F******** on 09/14/21. Auditor took photos using his Klein Tool Ir 3000 infrared thermometer for master bedroom registers and vents. Inspection report Pg 4/6. Auditor stated "a/c system was 57degrees and the return air at 72 degrees which is a 15 degree difference. a differences of 16-25 is efficient for an a/c. This homeowner is below the efficiency rate and causes a long a/c time and higher electric usage." That is below efficiency and not working property as designed further confirming homeowners issue with master bedroom air concern. Homeowner met with******** field tech manager Larry R******* and Builder rep scott Q*********** on 11/18/21 at approx. 0915 hrs and it was concluded and agreed after Larry R******* by both homeowner and Q*********** that a new a/c unit would be ordered and it would take approximately 8 months but a part calleed circuit board would take considerable less time to order and that the a/c unit is just a housing for the part. Builder rep Scott Q*********** stated there are many variables to affect the air flow but the goal was to make melanie more comfortable in her home. Therefore,, air ducts would be rerun to make master bedroom cooler and there may be up to a 3 degree difference between other bedrooms so be forewarned with this repair. In the past dampers to regulate manually the air flow to move air to the m/b is only a success to a limit But this new repair to rerun the duct work would help. Responding to builder accusations that police were called on workers, At no time were workers told they were trespassing since the solution seemed all but agreed on. It's important to note the Osceola sheriff Crist did respond to homeowners call reported on sheriffs log at 12:08:26 hrs almost 2.5 hours after all workers and Jones rep left the home with a plan for repair. sheriff did arrive as 12:33:35 and left as 13:05:50 according to call logs which is about 2.5 hours after parties left the home and this was done to document the promises made to homeowner and to have a record of the event and record for date and time all promises made. Homeowner did alert officer to a portion of the front porch ring device where as entire conversation took place with builder din this front porch area where ring does record movement and audio. The company states it is happy to discuss this matter but For the record, its 8 months and no further action has taken place with the builder either rerunning to do the promised duct work, obtaining a circuit board replacement part for the a/c or simply replacing the ordered a/c which was said to be on back order. further..... jones rep Scott q*********** did contact co-owner C. h***** and told him to obtain and provide a quote from another a/c company for service since his warranty people at airflow designs did not wish to do the work. probably coming from Larry R******* at******** designs who was very angry at homeowner. Homeowner wants the duct repair done and the needed part replacement for the lenox 3 ton A/c or the a/c unit replaced. Business Response /* (4000, 17, 2022/07/20) */ Company continues to try to work with the consumer but the consumer needs to call the company to discuss the matter further.

• Initial Complaint

  04/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  The issue at hand is that there is neglect in how the construction of our home was dealt with. There was inadequate people handling the construction and then those people left around November and the ball was dropped for months. We never had a walk thru to catch certain items that we were told would happen like the windows. Then when we pointed out the windows are missing, this caused a backlog of issues with our construction. So due to their inadequate construction management, we are held responsible and paying more. Now we are at a point where our home is further extended and I believe it is in retaliation to my email to the VP of sales. I was told today that based on my email, the house will no longer be ready by May 15th and will now be ready in 60 days. The house was supposed to be done in December and we have been dealing with constant inadequacies that has led us to a 6 month delay as of right now. We are also incurring further monetary issues based on the fact that our closing and construction keeps getting pushed. The company stated they cannot help with this but we know they can because we have had other builders help with rate reduction. We want a partnership on this where Jones Homes can keep their word. We were told in an in person meeting that it's likely mid May. Now because of my email to Deb M*****, I was told mid June. I've asked to be in contact with someone above Deb to express all of our concerns as I don't think anyone is listening or trying to help as much as they can given the journey we've had. We are facing no housing for a month, paying additional for storage of our household items and basically being displaced and no one seems to want to help. We are given false promises at every step with holding meetings once per week at 4pm that happen 2 hours later or not at all. Certain people help within their limits but the people above are not helping as much as they can.

  Business response

  05/05/2022

  Consumer Response /* (2000, 5, 2022/04/28) */ I would like you to formally Close my case and the Issue has been resolved. Thanks ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩