Business ProfileforAkram Investments, LLC

I purchased a phone, case and screen protector for $103.25. On top of that was a free tablet with a $24 activation fee and $35 for the case. This purchase was done on March 29th and the phone case and tablet were returned on the 30th. Natalie told me that they had a no refund policy which on the receipt states of 15-day refund for policy so what she did was refunded the amount of the phone case and tablet case but not the activation fee for the tablet. So what I did was call customer care only to discover that I was do a full refund including the $24 activation fee what she said I was not do. On top of that what she did was charged the activation fee as a cash charge instead of on my credit card which it was originally on my credit card. So the customer service agent said that if I pay cash for the activation fee they cannot refund the cash so she filed a complaint because we both came to the conclusion that Natalie made it seem as if it was a cash charge when it was a credit card charge and she knew that. For some reason she did not want me to get a full refund which I am do according to their policy. My only interest at this point is to get my activation fee of $24 back which is due to me.