ComplaintsforAkram Investments, LLC
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Complaint Details
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Initial Complaint
03/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a phone, case and screen protector for $103.25. On top of that was a free tablet with a $24 activation fee and $35 for the case. This purchase was done on March 29th and the phone case and tablet were returned on the 30th. Natalie told me that they had a no refund policy which on the receipt states of 15-day refund for policy so what she did was refunded the amount of the phone case and tablet case but not the activation fee for the tablet. So what I did was call customer care only to discover that I was do a full refund including the $24 activation fee what she said I was not do. On top of that what she did was charged the activation fee as a cash charge instead of on my credit card which it was originally on my credit card. So the customer service agent said that if I pay cash for the activation fee they cannot refund the cash so she filed a complaint because we both came to the conclusion that Natalie made it seem as if it was a cash charge when it was a credit card charge and she knew that. For some reason she did not want me to get a full refund which I am do according to their policy. My only interest at this point is to get my activation fee of $24 back which is due to me.Initial Complaint
12/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My name is Stacey ******** I have been a loyal MetroPCS customer since 2008, and have added my children to my plan since 2015. Several months ago I processed a warranty claim on my handheld mobile phone and was unable to use service on my replacement. I revisited the warranty center and was given my old device back and my service instantly started working again after visiting my best friends home and him resetting my device settings to restore access to my service. However, for nearly three months, my daughters cell phone has been unable to connect to the cellular network even after replacing her sim card at my local MetroPCS location. After multiple attempts, my daughters iPhone is still unable to connect to the network I pay for. I have visited several times to the Chickasaw Trail and Semoran Blvd stores and am still unable to have her service restored. I have spent roughly $15,000 with MetroPCS between service cost and device purchases over the years and I have never had such trouble with getting the help that I need and want. Being a single mother of 2, I must make an effort to scrape all of my pennies together to make both my and my childrens lives more pleasant and comfortable. I depend on my mobile service to maintain contact with my children when I am picking them up from school and also when they participate in club football and baseball practices. I am so disappointed and disgusted with MetroPCS also now known as Metro by T-Mobile as I am totally lost as to how my service issue may be fixed. Why is it that my other two phones work and this one does not. I would hope that a loyal customer such as myself would be treated with a bit more respect or at least made to feel more valued by a company that has received thousands of dollars from me over the years.
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.