ComplaintsforAmped Fitness Altamonte LLC

• Initial Complaint

  04/16/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I purchased a membership online and came in a few days later to do an assessment with one of the employees. at the end, we had agreed to move forward with a personal training package. the systems were down at the time of signing the contract and the employee informed me that the paperwork would be processed the next morning. i had an issue with my bank the same day and when he tried to take the payment it did not go through. i informed him that it would take me at least 5-7 business days before i had a new card to put on file and i would reach back out. the employee then asked me if i could zelle him the money and i declined. he then asked if he could pay it and i pay him back and i declined. i expressed that im not comfortable & id prefer to reach out. at no time did he mention a cancellation policy, or that there would he a cancellation process, if it became necessary. the employee then said to me okay, ill take this off and youll be good to go. he follows up with me for a few days (fine) and then suddenly stops then i start getting calls from a blocked number! i then am notified of an extra $130 charge from Amped. i call, asking why im being charged when he told me that he was removing it from my account and his response was i never said that and thats what happens when you sign up for things, you get charged. if you wanted to cancel you should have in the 3 days i expressed to him that a 3 day period was not mentioned to me or else i would have opted for that (considering the high pressure on the call) i explained that my confusion is that he told me that he was removing it from my account and that i was fine, that i could reach back out when i was ready. he tells me again he never said that. i even asked if his calls were recorded because im certain he said that. if i have a 3 day cancellation period and i express that i have to put a hold on moving forward, it should have been expressed to me the proper way to do so, but it was not.

  Business response

  05/17/2024

  Customer signed a contract which was sent to customers email the moment the contract was signed stating if member would like to cancel they have 3n days to do so. 

  Customer response

  05/20/2024

   
  Complaint: 21580674
  
  I am rejecting this response because: i was not sent a copy of the contract. i was never even told the contract was active. i got a phone call from Amped the very next morning. i explained to the employee at Amped that i would not be moving forward until i had things cleared up with my bank. i was under the impression that the contract never went through because there was no approved payment. im even willing to request a transcript, from Outlook, of all emails from Amped that i have received, none of them include a copy of the contract. the contract was on paper. A **** card that does not belong to me was used to make the original purchase on the contact without my consent. that is fraudulent. according to ampeds cancellation policy (that i had to ******** in order to be refunded i would have to contact the gym to cancel my contract. if i made no payment at the time, what would i be cancelling? what would be refunded to me? if the contract is active with no payment, why was there a **** card put on file to make the original payment?? i contacted the gym on multiple different occasions asking for them to provide me with a transcript of all payment methods on my account, so much that i contacted another location and nobody seems to be able to tell me whos **** card was put on my account. in no line of business do you make a payment on a clients contract without their consent, ever! As i explained to your employee, i work in sales just like he does. i handle contracts just like he does. If youre unwilling to resolve this, thats fine. Im already prepared to take legal action.

  Sincerely,
  
  ***************************

• Initial Complaint

  04/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My recent experience at Amped Altamonte has left me feeling utterly disappointed and misled. After being enticed by their advertised basketball gym which was nowhere to be found upon arrival, my disappointment only escalated when I attempted to cancel my membership.The lack of transparency and misrepresentation of amenities is a major red flag in my book. Not only was I misled into purchasing a more expensive package under false pretenses, but I was also informed that I would be charged a $53.49 Maintenance/Renovation fee upon cancellation. This added insult to injury, especially considering that the reason for my departure stems from the gym's failure to provide the facilities as advertised.While I understand the policy regarding the payment for the current month and the last, the additional charge for Maintenance/Renovation seems unjustified given the circumstances. I firmly believe that I am entitled to a refund of this fee, considering the misleading information and lack of services provided by Amped Altamonte.In conclusion, my experience with Amped Altamonte has been nothing short of frustrating and disheartening. I urge the management to reassess their advertising practices and fee structures to ensure that future customers are not subjected to the same level of dissatisfaction that I have experienced.

  Business response

  05/17/2024

  Member agreement which was signed by the member states 30 days after agreement begin date our annual fee will be charged. Our agreement also informs members of our 30 day cancellation policy.

  Customer response

  05/20/2024

   
  Complaint: 21539096
  
  I am rejecting this response because: It's a few months later and you still advertise you have basketball when you don't...
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/26/2023

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  On 5/19/23 I mistakenly was signed up for an annual membership at the Amped Altamonte Springs location. I thought I was signing up for a monthly membership. As I am a college student only home for two months, I clearly don't have the need for a full year membership. When I realized the mistake, not only did I tell the rep who signed me up this was a mistake and to cancel my membership, I also sent out an email the very same day to provide written notice to make sure this was taken care of. I never went back and expected a refund but I now find out not only did they not cancel me, they charged me again on 6/19/23 Per the terms This contract may be cancelled within 3 days, exclusive of holidays and weekends, of its making, upon the mailing or delivery of written notice to the health studio, and refund upon such notice of all moneys paid under the contract, except that the health studio may retain an amount computed by dividing the number of complete days in the contract term or, if appropriate, the number of occasions health studio services are to be rendered into the total contract price and multiplying the result by the number of complete days that have passed since the making of the contract or, if appropriate, by the number of occasions that health studio services have been rendered. A refund shall be issued within 30 days after receipt of the notice of cancellation made within the 3-day provision. My father spoke to the district manager who said that a form needed to be signed, but that is not listed anywhere in the contract. Only that a written noticed needs to be mailed or delivered to the health studio. I provided written notice via email within the 3 day cancellation period which would be considered an electronic signature regardless. I expect a refund for the $24.60 I was charged on 5/20/23 as well as the $78.09 charge on 6/19/23 for a total of $102.69 Thank you

  Business response

  07/16/2023

  As ******* stated he signed up on 05/19 for a membership at Amped Fitness and it was brought to our attention on 06/26 that he only wanted to do a month pass not a month to month membership. When senior management was made aware of the situation we looked into the account and could not locate a signed cancellation document nor did we receive a mailed in letter which are the only two ways we can cancel an account as stated in the agreement that every member who signs up at our establishment receives once their account is finalized. ******* stated that what he thought would serve as a Cancellation notice was given via email within 3 days however as we explained to Mr.******* and as stated in his agreement we do not accept emailed cancellations and that any written notice must be mailed in . ******* mentioned that the same day he signed up he expressed to the front desk associate that handled his membership that he only wanted a month pass, without a signed cancellation document or a written letter we informed ******* and his father that we would need to confirm this action with the front desk associate so we are able to properly move forward with a resolution. After reaching out and getting corroboration from the associate that took care of ******* when he signed up we came to a conclusion that Mr.******* was owed a full refund which was issued the same day that senior management was made aware of the situation(06/26). Once the refund was issued we reached out to Mr.******* to apologize for the situation and to let him know we issued the refund and cancelled his account immediately. It's apparent that ******* was charged again on 07/06 for a total of $78.09 while we did take care of everything on our end it appears that their was a system glitch that took place that charged him incorrectly, however the system did realize that the charge was an error and refunded Mr.******* that same day. We have contacted technical support to ensure this doesn't happen again and we have also reached out to the member to explain the sequence of events but have not gotten a response yet. We do hope to hear from ******* to elaborate on this situation and reassure him he will have no further issues.

  Customer response

  07/17/2023

  
  Complaint: ********
  
  I am rejecting this response because while they did eventually refund me my money, the fact that they even questioned it to begin with shows how unprofessional they truly are.  The contract they provided - again - they provided, indicated a 3 day written notice window within to cancel the contract.  Nowhere in that contract does it specify that a special form needs to be filled out, nor signed.   An email is sufficient enough written documentation and would be considered an electronic signature.  They clearly do not understand the verbiage in their own contract.  Not what I would consider a reputable business at all.  I'd never recommend this place to anyone 
  

  Sincerely,
  
  ******* *******

• Initial Complaint

  03/16/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In JAN 2023, I went to Amped Fitness to get the $10/mo (no contract) membership. I was pressured into $340/mo annual contract with a personal trainer. Once I left, I read the "Buyers Rights" on the back of the contract and exercised my right to cancel the contract within the 3 day grace period. I followed the detailed instructions and sent my cancellation letter via certified mail the following morning. The letter advised of the cancellation, requested the $340 charge be returned to my credit card and specifically instructed no further charges be made. Although I did receive the certified receipt that they received my letter, they never acknowledged receipt and never refunded the charge. In FEB 2023, my credit card was charged $340 again. At that point, I contacted them in writing via their website reiterating the certified letter. Still, not response of any kind from them. In MAR 2023, they charged $340 to my credit card AGAIN. On 03/12/23, I went there in person to demand they honor the contract cancellation, refund the $1,020 AND cancel my "no contract" gym membership. After a solid 30 minutes of them pressuring me to stay, they FINALLY agreed to cancel the contract. The girl handling everything informed me she was canceling the contract in her system (did some typing) then had me e-sign an electronic signature device. She then informed me that I would be receiving an email in the next couple of days that I needed to respond to either CONFIRMING or DENYING the cancellation. Once they received that back from me, she would need to get approval from the General Manager before she could apply the refund to my credit card.

• Initial Complaint

  02/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  $30 Fitness Today i experienced the most emabarrwd thing at this gym my friend was with me and a manager of this gym came up and just judge us telling that my friend. Was training me and if i was paying her the attitude was horrible then we spoke to another manager and she said she was not going back and forth with us and gave us the nastiest attitude and she said that the membership was revoked completely , she did not even give us a chance to explained our selves the gym is very dirty the bathrroom machines are not working its a whole thing beside the nasty attitude of staff

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