ComplaintsforAmeriton Freight & Logistics, LLC
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Complaint Details
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Initial Complaint
07/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Freight broker contracted freight move from TX to MT. Freight never arrived. After extended period our company found the freight in TX. It never left. They did however damage the product. The product was not on time not on target and not in tact. For months since this company has failed to work, update and secure any type of resolution. They simply say " I'm not sure why it's taking so long.". They have been unable to ship freight or file a claim. We are unsure if it's ability or knowledge.Business response
09/13/2022
Business Response /* (1000, 10, 2022/08/19) */ Contact Name and Title: Kenneth C***** Owner Contact Phone: 407-966-4560 Contact Email: [email protected] We did contract the freight from a 3rd party carrier who did in fact lose the freight for a period of time. Once we worked to get the freight located it was returned damaged. The freight claim was processed immediately after all proper documentation was received. Freight claims are conducted by a 3rd party insurance adjuster which takes time depending on the severity of the case and volume of freight. The client has been updated frequently and feels like the claim is taking too long to resolve. Every case is different and unfortunately this claim is still under review by the adjuster. The client has received the product and accessed the damage which is how we were able to get a claim filed.
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Contact Information
Business hours
Today,7:00 AM - 7:00 PM
MMonday | 7:00 AM - 7:00 PM |
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TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 7:00 AM - 7:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 7:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.