ComplaintsforThe UPS Store
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This is for the long wood ** location. Im being told a package that wasnt delivered was & that there is nothing that can be done. I have a picture showing 2 boxes in my mailbox & when I went to get my mail there was only 1 box ********** was not the box I am looking forBusiness response
04/03/2024
Hello
As per customer complain this details bellow
THE *** have 5500 store nationwide.
this package details Below
As per customer package its a different division for *** store . PH No *************
package progress Details Below.
04/01/2024
5:52 P.M. Investigation Closed
The investigation has been closed. We were unable to contact the receiver.
03/30/2024
9:26 P.M. An investigation has been opened for your lost package.
03/29/2024
3:55 P.M. Delivered
DELIVERED
********, **, **
03/29/2024
9:36 A.M. Out for Delivery
Out For Delivery Today
********, **, *************
03/29/2024
4:51 A.M. On the Way
Processing at ************
********, **, *************
03/29/2024
3:45 A.M. Arrived at Facility
********, **, *************
03/29/2024
1:09 A.M. Departed from Facility
************, **, *************
03/28/2024
11:10 P.M. Arrived at Facility
************, **, *************
03/25/2024
9:01 P.M. Departed from Facility
*********, **, *************
03/25/2024
2:47 P.M. We have your package
*********, **, *************
03/22/2024
2:02 P.M. Label Created
Shipper created a label, *** has not received the package yet.
*************Business response
04/03/2024
Hello
As per customer complain this details bellow
THE *** have 5500 store nationwide.
this package details Below
As per customer package its a different division for *** store . PH No *************
package progress Details Below.
04/01/2024
5:52 P.M. Investigation Closed
The investigation has been closed. We were unable to contact the receiver.
03/30/2024
9:26 P.M. An investigation has been opened for your lost package.
03/29/2024
3:55 P.M. Delivered
DELIVERED
********, **, **
03/29/2024
9:36 A.M. Out for Delivery
Out For Delivery Today
********, **, *************
03/29/2024
4:51 A.M. On the Way
Processing at ************
********, **, *************
03/29/2024
3:45 A.M. Arrived at Facility
********, **, *************
03/29/2024
1:09 A.M. Departed from Facility
************, **, *************
03/28/2024
11:10 P.M. Arrived at Facility
************, **, *************
03/25/2024
9:01 P.M. Departed from Facility
*********, **, *************
03/25/2024
2:47 P.M. We have your package
*********, **, *************
03/22/2024
2:02 P.M. Label Created
Shipper created a label, *** has not received the package yet.
*************Business response
04/13/2024
this delivery for ********** Address and *** Store Are own Franchise also delivery is septate division. i try to help that lady on that week end. but finally i called her 2/3 time but no answer.
Initial Complaint
02/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Transaction Date : 01/27/2024 @ 1:07PM I had requested next day air for my package as it had to be delivered to a hotel the recipient had been staying at, the contents were meant to leave the country with the recipient as they flew to ************ on Monday 1/29. The store clerk was expressly asked the ********* stated it would be delivered on Sunday. The store clerk failed to provide us with a shipping label.We chose to proceed with paying for a box & shipping cost. The store clerk misinformed us as *** states that Sunday is not a working day. *** stated that a return could not be initiated because it would make me ineligible for a refund. They stated that the package had to be delivered the next business day. The package was estimated to be delivered on Tuesday by 7pm, at this time the recipient was no longer at the destination. *** initiated a return & the status of the package states that it has been returned to sender. The store refuses to take accountability and claims they have done their part & have to wait until the package shows up to their store. It has been over a week since the package has been returned & no refund can be initiated until such time that the package shows up.This package was not only sentimental but contained a number of items equating to atleast $400 worth of merchandise. I had shipped 3 *********************** handbags, 2 Nine West Handbags, a **** genuine leather wallet, scrub daddy sponges & a *********************** themed mug for family members. The store staff have been dismissive and failed to provide any updates instead requiring me as the customer to call the *** hubs to gain any information.Business response
02/13/2024
Hello BBB
UPS **************** Issue Check directly to client address Mention on shipment in ***** business days.
Details ******
Thanks for your inquiry regarding a service refund request. I'm sorry that the shipment was not delivered as expected.
I processed a ****************** Refund for this shipment. A refund check will be received within the next ***** business days.
Let us know if you have any questions.
Sincerely,
**************
UPS Retail Preferred Customer Associate
TUPSS Preferred Customer support:Customer response
02/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.