ComplaintsforFoot & Ankle Associates of Florida

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I paid for orthotics on 04/12/2024 and was told it would take about six week to make which I thought was odd. It is now 07/22/2024 and I have heard nothing from this company. I tried to reach out to them and no one answers the phone. I make an attempt to go to the office that did the fitting for the orthotics and no one was there. I was able to get in touch with their scheduling department and told them the story and they couldnt get in touch with the office. All I want is my money refunded and Ill go somewhere else for the orthotics.

• Initial Complaint

  09/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I saw Dr. H F********** at Foot and Ankle Associates of Florida on November 9 2021. At the completion of my visit I was sold a 100 gram tube of Diclofenac Gel 3%. I was advised by the staff member that the charge would be $15 which he said was a discount from the regular price. I paid $15 with my visa before I was given the medication and then was discharged from the visit. I received an invoice for a balance due on the visit of $135.36 on March 5. This was my deductible etc after my insurance payment had been made. This was paid in full. On June 29, I received another bill for $17 for the "balance due on the prescription" (total payment requested $32). I returned the bill with a note saying that I was advised that the charge for the medication was $15 at the time the medication was dispensed and the extra $17 would not be paid simply because they decided to charge more 8 months later. I gave them my phone number to discuss with me if they wished. The note was ignored. Another invoice arrived 08/06/22 indicating the $17 was past due. On 08/12/22, we phoned Geena at the podiatry clinic she advised that she agreed that the bill was a mistake and would arrange for us to receive an invoice confirming zero balance. Subsequent to this, we received a call from the podiatry billing department advising us that $17 was overdue. We explained the situation and he stated the bill would be cancelled. Today, we received another invoice for $17, stating the the fee was overdue and would be turned over to collections. As resolution, I need the fee for $17 cancelled. I also need to talk to the head of Foot and Ankle Associates Billing department to discuss their billing practices which are unethical and not correctable by multiple communications with them.

  Business response

  10/06/2022

  Business Response /* (1000, 9, 2022/09/15) */ I spoke with the doctor and patient has seen the doctor 3x since 2021. He stated that the patient has been noncompliant with him and this is the first he has heard from him since his last visit on Jan. 2022. He also never contacted us here in the office and did not leave us his name or number to call him back this time, so until we received this from you, we did not know who complained. Thank you for contacting us so we now know who he is and it is resolved on our end. There was a misunderstanding of the cost of his RX, as it is a 3% gel Rx that he received, his cost was supposed to be $32 not $15, so he did owe the $17, but due to all the confusion he seems to have had on this, we have adjusted this balance off of his account. Consumer Response /* (3000, 11, 2022/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am satisfied with the adjustment of the balance on my account. To close my complaint I need to speak to the billing manager. It is untrue that I did not contact the office about this billing discrepancy. They were contacted in writing and twice by telephone and of course we gave our name! We spoke with two different staff members (one who's name was Geena)both of whom said the balance would be adjusted. There was no misunderstanding about the cost. The issue is unethical billing. I was told the cost was $15 and that is what I paid with my visa before I was allowed to take the medicine. This is documented on my visa statement and on the Foot and Ankle associates account. This billing issue has absolutely nothing to do with my compliance with care. To withdraw my compliant I need to speak to the manager of the billing department. I have attached a copy of my written complaint for the manager's perusal. I wonder, has he or she ever bought something at a store and been charged $15 and then received a bill for $32 eight months later?! Business Response /* (4000, 15, 2022/09/27) */ I spoke with the patient on Tuesday last week 9/20/22, to be certain that he heard from the billing department and that his concerns were addressed. He did speak with billing and I asked him if he satisfied with the resolution and he stated that he was going contact the BBB to close out the complaint. Consumer Response /* (2000, 17, 2022/09/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩