Business ProfileforContravest Management Company

Not a luxury experience at a very high cost and damages. Pattern of extreme mistreatment. Repeated unprovoked attacks against me by Nilisa E******, Manager, and her staff using false and defamatory statements about me including that I failed to setup my account with************ prior to move in on 12/1/2021 and failed to pay my bill. I was further attacked with false charges added to my account from January to April 2022 after informing management staff in January 2022 I paid $477 to************ for December 2021 and was told by Kevin Santiago that this large bill is "normal". In fact, Nilisa E******, Manager, ordered************ to shut off my power on 2/4/2022 when I was very ill. Nilisa did so while concealing that she had personally signed an Addendum dated 11/30/2021 which confirmed my************ account number listed. Nilisa refused to apologize or give me a letter of apology for her extreme actions taken against me causing me significant stress while ill. Consistent pattern of failure by Nilisa. Manager, to return emails or phone calls including recently. Consistent pattern of failure by her supervisors to contact me after multiple attempts to escalate the issues to Christina H***** and Christin T*******, Sr VP of Management. Nilisa failed to honor my notice to vacate agreement signed on 3/15/2022 to start marketing and lease out my unit starting on 5/23/2022. May 16, 2022 Nilisa made false statements that I needed to confirm the closing date on my new home before she would lease the unit prior to 7/1/2022. In March 2022 Nilisa represented to me I would not be required to pay $40 for my 2 dogs after I moved out prior to 5/23/2022 and on 4/19/2022 Christin T******* told me she would honor what Nilisa said. In fact, I have been billed $40 for my dogs after I moved out. At no time was I informed at time of signing lease I would be required to pay for dogs that no longer lived at the property. Dog disposal stations not maintained regularly.