ComplaintsforTop Auto Transport

• Initial Complaint

  05/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This company said they would transport my car from ******* to ************. They charged me $95 upfront and they gave me the runaround. They told me the driver would come to pick my car up on Saturday, then they changed it to Monday then on Tuesday, I tried to reach out to the company and they never responded. They took my money, and never provided a service to me and would not respond to me again to return my money or about the transport of my car. I want to file a complaint against this company so this will not happen to anyone else.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I have a vehicle I need for transport. Was quoted $595. After talking and feeling hostage Im paying interest on a vehicle I dont have yet. I cancelled one company and decided to give this one a go. I was priced for $800 this morning and now its $900. I paid $150 for broker fee which would have left me owing $445. This has cost me time and money and this company does not honor its promised price. I need my vehicle transported and feel as if I have no other choice.

  Customer response

  05/28/2024

  Following up to my Complaint about this Business. The way the business handled the service quoting one price and then confirming on the other driver for $100 dollars more. It has been 11 days since my vehicle was delivered. I have been waiting for 11 days for **** to get a refund for the difference he said/claims he if fighting to get me a $100 refund. There was no promise and I have to keep calling to remind and ask. I feel if they were going to refund the difference they would have done that in the initial week. Having a vehicle sit at a dealership waiting to be picked up and play games with prices that a company quotes you then almost charge you double is not fair business. I called **** this morning asking for the status of a refund and his solution was to deliver another vehicle for family or friend, I do not want to do business with this company. I then back as I had missed 2 phone calls from **** asking if I made a complaint and I did, **** comes back and stated "do I think that's good business" and since I made a complaint **** is no longer fighting to get my refund. **** is upset that I made a complaint against TOP AUTO TRANSPORTS he is not helping anymore. **** said he is going to fight this complaint. Then the conversation ended and ***************** up.  Be aware of this company to quote you one price, but then charge more. Tell you that they have a driver available to pickup fort $800 then come back and state they can't do the $800, that I have to do the $900 for another driver. I was pressured in getting my vehicle due to interest charges and could not wait any longer after I signed a contract which had the price of $595. Bad Business and did not get my $100 refund as was promised after delivery. Deliver was May 17, today is May 28 after several phone calls and text. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩