ComplaintsforKouture Hair Girl
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Complaint Details
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Initial Complaint
03/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Order placed August 19, 2021 for the total amount of $211.06. Payment completed/ product never received. Reach out to the business multiple times still no resolution.Initial Complaint
12/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I put in a order was told it would take 30 days for processing and then the order would ship. The business sent me an email saying my order would be shipped no later than Oct.1st 2021. September 30th, 2021 I received an from them that my order shipped after that I received a tracking number which stated that the package is on its way to a postal office two weeks went by and I contacted usps to see why I haven't received an update on the shipping and they discovered only a shipping label as been created and no postal office have received to the package. I have been emailing the company 3 times a week since October 24th, 2021 and it is now November 23rd,2021 and have not received an email back. I am a paying customer with receipts and it seems to be scam website due to the lack of communication
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.