ComplaintsforPiggly Wiggly
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Complaint Details
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Initial Complaint
11/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This business makes it a practice of overcharging customers at the register a higher price than marked in the store. I stopped in the store this morning for a few items and went to check out. I told the clerk the prices be charged me was not what it said on the shelf. He said I don't set the price and dismissed my complaint. I paid and left The man / woman I'm not sure they dress very strange., fallowed me outside and got in my face. He threatened me to stop harassing them about the prices or else. I told him I was not in the least intimidated by him and if he touched me I would call the sheriff's office. He continued talking loudly at me at which point I left. He screamed you better not come back. It make me sick that they have hundreds of tourists that ship there and they are getting rich ripping them off.Business response
12/07/2023
We manually verify our prices on a weekly basis, so our prices are current with what we have in our system. We have dedicated employees that use scanning devices to verify the store and check the accuracy of the prices. We have many price changes as the price of food fluctuates very often, so it is very important that we are on top of it. Which brings me back to the point of having dedicated employees to perform these tasks on a regular basis. Pricing integrity is of the upmost importance to us, so we take it very seriously.
We are sorry that you had a bad experience in our store.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.