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Complaint Details
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Initial Complaint
07/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I decided to do bussiness with utb after they promised they could get a cash out refinance for us. Later in the process we were informed that the lender would only do a debt consolidation due to high debt to income ratio. So we agreed and continued.I was told by dan i. at utb, to not pay any of my bills that were covered in the cash out. First for june. Then when we couldnt close in june, then july. At which time we were hit with late fees on all those bills, even though they were paid within 30 days as to not default. The outcome of this loan was halted due to a lien that was put on the house by a lender who paid for 38,000.00 worth of windows and doors that we had installed. Apparently the lender would not accept the subordinated title, and denied our loan, after 6 weeks of jumping through hoops. I am filing this with the hope of being reimbursed for all the late fees, the loan officer should have never told me not to pay my bills, untill we were cleared. I am out over 500.00 in late fees, and request reimbursement. I have emails and texts proving these allegations.Business response
08/03/2022
Business Response /* (1000, 5, 2022/07/13) */ Thank you for making us aware that you have incurred late fees while your loan was in process with United Trust Bank. We deeply apologize for any inconvenience this has caused you. Per your conversation with your Loan Officer, and the review of your late fees on Tuesday, July 12, 2022, United Trust Bank will reimburse you the amount you finalized. I am attaching a copy of the letter that will be mailed with your check. Please feel free to reach out to me if you need anything else. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.