1 Customer Reviews
Review from Sheryl E
2 stars07/19/2024
House partially flooded in early April. Still waiting on getting the home fixed up - the manager of the project - an employee of Hydradry with his own subcontractor - has not shown up to get this relatively small job done. Poor communications, promises unkept, scheduling nightmares, nasty attitudes when things don't go their manager's way. Didn't want to take down a wall that was clearly wet and said that drying was sufficient, but took down another one down literally right next to the one that got just as wet. Why? ***************** fine with whatever we want but the contractor manager is not and so it's obvious to us Hydradry does not have our best interests at heart. Looks to me like they are trying to save themselves money on the project instead of taking care of the client. Not a good experience at all, actually pretty discouraging for such a simple job. I'm not sure what to tell you about the company - if this is what we have dealt with over the past four months of TRYING to use them my suggestion is to avoid Hydradry for your own sanity and benefit. We are replacing them and are seeking a new contractor at this time.
Hydradry, Inc. Response
08/05/2024
****************,
I apologize for the inconvenience and frustration you have experienced during the handling of your project. We take all feedback seriously and strive to improve our services continuously. I would like to address your concerns and provide a detailed timeline of the actions taken on your project to clarify the situation.
Timeline of Events:
April 10, 2024: Assignment RequestedApril 12, 2024: Asbestos Testing
April 23, 2024: Initial Abatement Completed
April 24, 2024: COS Signed for abatement
April 26, 2024: Rebuild Estimate Uploaded
May 2, 2024: Revisions to the estimate
May 3, 2024: Revisions reuploaded
May 6, 2024: Additional Revisions requested
May 7, 2024: Pending ITEL Receipt and upload
May 10, 2024: Client Approval received
May 29, 2024: Customer Delay due to selections and scheduling
June 3, 2024: Secondary Abatement Supplement requested
June 4, 2024: Secondary Abatement Supplement uploaded
June 10, 2024: Abatement Production started
June 26, 2024: Spoke with ********************* Supervisor
July 2, 2024: 3rd abatement supplements provided
July 5, 2024: Request for update
July 9, 2024: Request for update
July 16, 2024: Request for update
July 19, 2024: Request for update
July 22, 2024: Request for update
July 25, 2024: Request for update
As you can see, multiple steps and updates have been taken to address the abatement and rebuild processes. However, it is clear from your feedback that our communication and project management have not met your expectations.
Specific Concerns Addressed:
Poor Communication and Scheduling Issues: We acknowledge that there have been delays and communication lapses. We are working on improving our communication channels and project scheduling to ensure more timely updates and efficient project handling.
Wall Removal Decisions: The decision to remove certain walls and not others was based on our assessment of the damage. However, we understand your concerns and regret any confusion or dissatisfaction caused by our actions.
Attitudes and ***************** We apologize for any unpleasant interactions you may have had with our staff. Professionalism and customer satisfaction are paramount to us, and we will address this internally to prevent future occurrences.
Moving Forward:
We deeply regret that your experience has led you to seek a new contractor. Your feedback will be used to improve our services and prevent similar issues for future clients. If there is any way we can rectify the situation or provide further assistance, please do not hesitate to contact us directly.
Thank you for bringing these issues to our attention. We value your feedback and sincerely apologize for any inconvenience caused.
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