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ComplaintsforOn the Fly Pest Solutions, LLC
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Complaint Details
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Initial Complaint
05/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
On The Fly Pest Solutions did a horrible job. It's been 3 months and we still have a rat infestation (smells, destruction of property, and noises). We have had to replace water pipes and drywall; both were damaged weeks after John had been hired. We paid for the service upfront and John has disappeared; leaving us with the rats. It seems that the rats keep multiplying and John has zero care about this. John doesn't take responsibility for his poor work performance and keeps ignoring calls and texts.Business response
07/27/2022
Business Response /* (1000, 5, 2022/06/16) */ Contact Name and Title: John K*** Contact Phone: 4075067017 Contact Email: [email protected] I think you put us in a hard place to fail. When we started the job you assured us the roof that was under repair would be finished within the week. My mistake was I started the job with the roof not finished. But you told me about the tenants complaining so I started the job anyway. We had some issues in the beginning with the tenant constantly leaving the back door open with a extension cord, that we discussed about. These were addressed like we talked about. But it was a definitely an uphill battle, especially when the roof repair was going on for 2 months. We did numerous repairs inside for no charge, and We determined it was an infestation coming from the right side because our bait was being replaced every couple days . If you have completed the roof - we will gladly fix this issue. And on top of that refund your money for the trapping. I do apologize for the inconvenience and want to make it right for you. Please let me know. We have never had a job last longer than a week and a half. But I was determined to carry on till the roof was completed. The job should not take longer than a week. Let me know if you want to proceed. Sincerely John @ ontheflypest Consumer Response /* (3000, 7, 2022/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no issue with the roof other than a tarp that was placed by remediation company, per policy. A thorough inspection of the attic would have show that there was no roof opening. All entires were sealed, per your initial request. Texts and calls went unanswered and because of this there was no more guidance as to what needed to be done on our end.
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Contact Information
Business hours
Today,7:00 AM - 7:00 PM
MMonday | 7:00 AM - 7:00 PM |
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TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 7:00 AM - 7:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 7:00 PM |
SaSaturday | 7:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.