Business ProfileforDream Clean Orlando

NIGHTMARE. My floors look like garbage. I have been MORE than patient with **** - hoping to not have to write a BAD review, but this experience has been horrible. I hired him in JANUARY 2024 to clean my tile and SEAL my grout. He said it would take 1 day and this turned into him being here for 4 days over 2 weeks. I keep a clean house, and clean floors, but really wanted them professionally cleaned and SEALED. I did NOT want to have to seal it myself. The cleaning of my tile was fine (day one). Floors looked good, but he didn't finish because it was damp and the floors weren't drying fast enough. Day 2 he came back and said he would "seal" the floors, opting to cover all surfaces with a swiffer type applicator, and not just the grout lines. The next day, I noticed a ton of areas that were missed and other areas that were SUPER BLOTCHY. He said he didn't put it on thick enough, so he had to go over it all again (day 3). 2 days after this, it was still blotchy and coming up off the tile. There has never been anything on my floors to make this happen AND they were JUST cleaned by HIM! Now I have high shine on some areas and dull areas/spots ALL OVER THE ****** He left me some solution to touch up and the container said "High Traffic Floor POLISH" - NOT A SEALER! And not what we discussed. So I decided to go to the store and purchase ACTUAL GROUT SEALER, put some down, and did a side-by-side comparison of his vs mine. My SEALER 100% repelled the water I applied and his just absorbed it. I let him know this and he agreed that it looked terrible, but has refused to acknowledge that he did NOT SEAL my grout. Instead, he decided to COME BACK (Day 4) and remove whatever it was that he put on my floors. This is the 3rd time I had to move all of my furniture and rugs etc and make sure I could be home for the 6-8 hours he was here AGAIN. The smell of the chemicals drove me out of the house. I work from home and this was a completely wasted day. He dumped the chemical waste into my front planter beds which also contained globs of the white residue that was being removed - leaving a mess outside as well. I was out on my back porch with the kids after school and I heard it get quiet - he just LEFT unannounced and left a massive MESS inside. There was residue everywhere on my floors - white blotchy areas, thick white residue in my grout lines, lots of BIG GLOBS under the couches and the same stuff was flung up on my walls and all over my baseboards. GROSS and INEXCUSABLE! I sent him pictures and again, he agreed that it was a mess and that he would come back another day to clean it. OMG - NO! I didn't want him back for the 5th time. I wanted my house put back together. I spent 6 hours just that night cleaning the walls and baseboards and trying to get some of it out of my grout so that my kids and dog didn't get into it. Every day I see more places and I have to get mineral spirits and a scrub brush and work on the area. He has refused to give a full refund ($600) and offered $200 - which he has NOT refunded after months of this BACK and FORTH. He is NOT honest and not competent. I have been MORE than patient with this whole experience, giving ***** and time, but I have reached my limit. I have ALL of this documented in photos, videos, emails, and texts and have been advised to take it to small claims court and BBB. However he tries to "defend" his point of view is just an excuse. I paid good money just to be left with a BIG MESS and have to SEAL my grout with an actual SEALER myself. So disappointed, frustrated and angry with the experience and his deceitfulness about providing a refund. (Providing a sample of images. I have all texts and emails between us as well. Said he would send a partial refund and just gives excuses.)